Jia En Chai
Caulfield North,VIC
Summary
Settlement Officer with 3 years of experience in finance and customer service, adept at enhancing compliance and accuracy through precise document reconciliation. Skilled in data entry, teamwork, and administrative support, contributing to improved workflow efficiency and optimized office operations. Seeking to leverage strong communication and collaboration skills to support company growth and success.
Overview
4
4
years of professional experience
Work History
Settlement Officer
Top One Finance
Melbourne, VIC
05.2022 - Current
- Ensure precise settlement document reconciliation, enhancing compliance, and accuracy.
- Streamline data entry for improved efficiency, reducing errors significantly.
- Assist loan officers in document preparation, boosting workflow efficiency.
- Support executives administratively, optimizing office operations and productivity.
Waitress - Part Time
Tempura Japanese Cafe
Melbourne, VIC
12.2020 - Current
- Welcome guests, offer menus, and ensure satisfaction.
- Clarify menu details, enhancing customer choice.
- Keep the work area tidy and stocked for efficiency.
- Efficiently manage orders, ensuring timely service.
- Ensure accuracy in order-taking and menu knowledge, minimizing errors, and enhancing the overall dining experience through attention to detail.
Services Team Member
Coles
Melbourne, VIC
02.2022 - 12.2022
- Provided exceptional customer service, addressing inquiries, and resolving issues, leading to improved customer satisfaction and retention.
- Processed transactions accurately, managed cash register duties, and ensured all financial transactions were balanced at the end of each shift.
- Supported inventory management, restocking shelves, and ensuring product availability, contributing to improved store sales and presentation.
- Operated in-store equipment (scanners, scales, computers) with precision, ensuring smooth and efficient checkout operations.
Education
Bachelor of Business Information Systems -
RMIT University
Melbourne, VIC10-2021
Advances Diploma of International Business -
RMIT University
Melbourne, VIC02-2019
Diploma of International Business -
RMIT University
Melbourne, VIC11-2018
Skills
- Teamwork and collaboration
- Effective communication
- Reliability
- Administrative Support
- Attention to detail
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Settlement Officer
Top One Finance
05.2022 - Current
Services Team Member
Coles
02.2022 - 12.2022
Waitress - Part Time
Tempura Japanese Cafe
12.2020 - Current
Bachelor of Business Information Systems -
RMIT University
Advances Diploma of International Business -
RMIT University
Diploma of International Business -
RMIT University
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