Jiahao Zhao
Carnegie,VIC
Summary
This is Jiahao Zhao, a Banking and finance graduate from Monash University. Here is my personal brand of my education background, working experience, beliefs and key offerings. In 2023, I will earn a Master of Banking and Finance from Monash University, which is ranked among the Top 1% of AACSB, AMBA, and EQUIS-accredited business schools worldwide. Based on the business school education and professional experience, I have exceptional business acumen, professional financial analysis skills, accounting knowledge, and strong risk management skills. While I have never formally accepted a full-time position, I have held short-term part-time positions at various excellent companies. I believe in the possibilities of humanity, the effectiveness of positive communication, and the power of leadership and justice. My personal goal is to become a risk management expert and a great leader by bringing the most suitable jobs to the right people.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Bank Lobby Intern
Agriculture Bank Of China Limited
07.2020 - 09.2020
- Provided basic advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Office Assistant Intern
Jinlin Investment Co., Ltd.
07.2019 - 08.2019
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Market research: Collect and research a variety of articles, such as news, expert reviews, papers, and others, for Market Research. Report to the office after organising and refining the central concepts. I organise more than 100 articles, which not only increases the team's efficiency but also expands my professional knowledge.
- Provide reports: based on market conditions, analyse and forecast specific aspects of futures or stocks, and provide the team with rudimentary ideas. 5 analysis and prognostic reports have been written by me. Although they lack professionalism and rigour, 50% of predictions are accurate.
- Sorting data: Sort the financial data of the company or the company to be analysed using Excel. I have organised the financial information of 50 prospective businesses, including balance accounts, income statements, etc. I also provide the team with Excel spreadsheets and preliminary company analysis reports.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Streamlined administrative processes for better workflow and increased productivity.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Supported team members with project coordination and task management, ensuring timely completion of assignments.
Office Assistant Intern
WS coffee
01.2016 - 02.2016
- Order Management: Organize and process orders
- I sorted out more than 200 orders and made timely and reasonable arrangements to complete the orders
- Exceptionally, I also proposed a framework for simplifying the completion of orders, which was accepted and implemented by the leaders
- Warehouse management: Organize and count inventory
- According to the inventory situation, use the Excel form to accurately report to the team. In addition, I changed the placement arrangement of the warehouse to improve the efficiency of shipping and counting
- Communication and negotiation: I were committed to establishing communication channels between different departments to improve the company's atmosphere and efficiency. I also communicated and negotiated with my colleagues and partners, and successfully reached cooperation with 4 partners.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Streamlined administrative processes for better workflow and increased productivity.
Part-Time Waiter
Guchuan Cafe & Restaurant
07.2015 - 09.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Banking and Finance - finance
Monash University
Wellington Road, Clayton VIC 380006.2023
Bachelor of Financial and Investment - Finance
Zhuhai College of Jilin University, Jilin University
Zhuhai City, Guangdong Province, China06.2020
Skills
- Corporate Finance
- Financial management
- Risk Management
- Futures and Options
- Market analysis
- Portfolio Management
- Accounting
- Communication
- Microsoft Excel
- Analytical Thinking
- Bank Procedures
- Team Collaboration
- Interpersonal and Social Skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Additional Information
- Honors & awards Projects
Timeline
Bank Lobby Intern
Agriculture Bank Of China Limited
07.2020 - 09.2020
Office Assistant Intern
Jinlin Investment Co., Ltd.
07.2019 - 08.2019
Office Assistant Intern
WS coffee
01.2016 - 02.2016
Part-Time Waiter
Guchuan Cafe & Restaurant
07.2015 - 09.2015
Master of Banking and Finance - finance
Monash University
Bachelor of Financial and Investment - Finance
Zhuhai College of Jilin University, Jilin University
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