JiaHua Liu
Melbourne,VIC
Summary
Results-driven operations professional with expertise in project coordination and stakeholder engagement. Proven ability to manage complex workflows, enhance client relationships, and ensure administrative excellence.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Brand Ambassador
Lex Collective
Melbourne, VIC
05.2023 - 08.2023
- Acted as a professional brand representative, delivering product presentations, and building positive client rapport.
- Coordinated logistics for product displays and tasting booths to ensure organized and tidy presentations.
- Utilized specialized software to coordinate schedules and report daily results.
Mortgage Broker Assistant
Group Australia
Melbourne, VIC
06.2022 - 01.2023
- Facilitated communication between various stakeholders to ensure efficient project completion and service delivery.
- Analyzed complex financial data, and managed detailed documentation to ensure 100% compliance with internal standards.
- Collaborated with internal teams to identify operational issues, and implement proactive solutions.
- Managed high-priority client files, and followed up on progress to maintain a seamless workflow.
- Implemented marketing strategies to identify and develop new business opportunities.
Duty Manager
Mini Market
Melbourne, VIC
02.2017 - 11.2022
- Oversaw daily store operations in a high-volume retail environment, including inventory management, and stock replenishment.
- Trained and mentored junior staff on customer service standards and suggestive selling techniques to drive store revenue.
- Processed POS transactions with high accuracy, and managed daily cash reconciliation and reporting.
- Resolved customer issues and complaints promptly, ensuring a positive shopping experience, and repeat business.
- Maintained a calm and professional demeanor during peak hours, effectively multitasking to ensure operational efficiency.
Waitress
Foodstar Restaurant
Melbourne, VIC
03.2017 - 12.2017
- Managed high-volume customer service, and optimized table turnover during peak operational hours.
- Collaborated effectively with staff to ensure smooth service, and clear communication on wait times.
- Handled cash receipts, and maintained accurate financial records for each shift.
Education
Master of Financial Management -
Australian National University
Canberra, ACT07-2024
Bachelor of Marketing -
RMIT University
Melbourne, Victoria, VIC06-2022
Skills
- Operations management: inventory control, staff supervision, and daily business operations
- Stakeholder engagement: professional communication, relationship building, and client liaison
- Project coordination: managing documentation, timelines, and multi-party workflows
- Administrative excellence: high-accuracy data entry, documentation, and business reporting
- Problem solving: conflict resolution and de-escalating customer issues in high-pressure environments
- Software proficiency: advanced Microsoft Office Suite (Excel), POS systems, and scheduling software
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
Certificate IV in Accounting and Bookkeeping (FNS40222)
Additional information
- Status: Australian citizen
- Certifications: valid RSA, WWCC, driver's license, and own vehicle
- Availability: immediate start; highly flexible schedule
Timeline
Brand Ambassador
Lex Collective
05.2023 - 08.2023
Mortgage Broker Assistant
Group Australia
06.2022 - 01.2023
Waitress
Foodstar Restaurant
03.2017 - 12.2017
Duty Manager
Mini Market
02.2017 - 11.2022
Master of Financial Management -
Australian National University
Bachelor of Marketing -
RMIT University