Jiajia Fang
Pimpama,QLD
Summary
Compassionate Social Worker Student searching for hands-on opportunities to further develop emerging practice framework. Most experience gained in community and aged care setting working with young families and elderly residents. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Social Worker
Griffith University
Oxenford, QLD
07.2023 - 11.2023
- first point of contact of all general inquiries and initial contacts to the Community Centre for all services and activities on offer
- observed and co-facilitated programs run by the centre such as All Smiles Intergenerational Playgroup (Kindergarten Children visiting aged care facility), Strong and Stable (fall prevention fitness program), PlaySteps Parenting program (under 18 months), Village Kids Playgroup (0-5 years), Play and Learn Play group (under 18months), Circle of Security parenting program, Food Relief and Seasons for Growth (school children Grief and Loss program)
- conducted data collection and analysis for the programs mentioned above for last financial year’s annual report and familiarized myself with the centre policy, stakeholders, regular clients, legal requirements.
- Assisted and advocated for clients obtaining financial resources and government entitlements including home visits to assist with No Interest Loan application.
- identified some gaps in the volunteer training and developed a volunteer training program that has been used by the centre till present time.
- sat in family support meetings and became familiar with the full process from initial contact to final outcome.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve goals identified by the clients.
- Acted as role model for clients by exhibiting positive behaviors in playgroups, parenting programs and holiday programs for youth.
- Composed or prepared correspondence and case notes.
- applied and was granted government funding for the intergenerational playgroup for the next two years.
Senior PASS Leader
Giffith Univeristy
Southport, QLD
02.2023 - 11.2023
- Met with administrators and Course convenors and new PASS Leaders to work on trimester planning based on the course design and assessment schedule
- Actively participated in team building activities with other PASS Leaders that promoted trust and respect amongst peers.
- Provided support to new PASS Leaders by orienting them to the program and training them on the responsibilities of a PASS Leader.
- Provided feedback on how best to handle challenging situations with certain students while maintaining professionalism.
- Performed administrative tasks such as session attendance, scheduling sessions on Teams calendar, sending reminders to changed session time.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
PASS Leader
Giffith Univeristy
South Port, QLD
02.2022 - 11.2022
- Planned and implemented sessions using various teaching strategies to meet diverse student needs.
- Collaborated with faculty members to identify any potential issues or concerns related to student performance or behavior in class.
- Developed strategies to help struggling students succeed academically.
- Encouraged students to stay motivated and engaged in their learning process and give feedbacks on how they would like to participate in PASS sessions.
- Created a safe space for all students where they could feel comfortable expressing themselves without judgement or criticism from others.
Assistant Manager
Bonds
Biggera Waters, QLD
04.2013 - 11.2014
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assistant Manager
Coach
Brisbane, QLD
02.2013 - 04.2013
- established and maintained customer relations as VIP customer management is crucial in luxury good industry.
- built repeat business through VIP events.
- gained insights through regular communication with customers to adjust product mix and inventory through weekly product order.
- manged stock take, daily cash handling, banking, staff training, maintaining high VM standard at all times, KPIs.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager/Relief Manager
Mothercare
Chatswood
12.2010 - 12.2012
- managed daily cash handling, banking, budgeting, sales KPIs, customer services and complaints
- held morning staff meetings, regular one-on-one staff support and mentoring
- prepared and carried out stock takes,
- processed and checked the accuracy of goods receipting
- ensured back orders were processed correctly and timely from the store back office and kept customers updated when delays occur
- followed up local suppliers' credits for faulty goods and adjusted stock level accordingly
- liaised between head office and shopping centres/ council on local shopping events, issue of centre new catalogues, celebration events.
- hosted Baby and Me- new mums to be evenings quarterly to create a sense of community and give suppliers opportunities to introduce new products
- carried out interviews for new hires, reference checks and staff termination process due to misconducts
Assistant Store Manager
Adairs
North Ryde
03.2008 - 12.2010
- managed lay-by reminders and orders, goods receipting, store housekeeping, daily opening and closing of the store
- assisted store manager with admin paper work, rostering, staff coaching
Personal Sales Consultant
Adairs
North Ryde
11.2006 - 02.2009
- achieved high personal hourly sales rates
- Attended product launch nights and training days
- maintained the store display windows daily according to the company visual merchandise standards
- gave personalized customer service with high mystery shopper scores
Education
Bechelor of Social Work (Honours) - Social Work
Griffith University
Gold Coast, QLD06-2025
Master in Conference Interpreting
Macquarie University
03-2009
Master in Translation And Interpreting - Language Interpretation And Translation
Macquarie University
07-2007
Bachelor of Arts - English Teaching
Shenyang Normal University
China06-2004
Skills
- Crisis Intervention
- Grief and Bereavement Counseling
- Assessment Skills
- Family Case Management
- Case Documentation
- Service Planning
- Educational Support
- Client Advocacy
- Resource Navigation
- Multidisciplinary Team Collaboration
- Fluent in Mandarin and English
- Boundary Setting
- Service Accessibility Improvements
- Child Development
- Suicide Prevention Specialist
- Community Referrals
- Analytical Thinking
- Domestic Violence Training
Affiliations
- A mother of school aged children who is highly skilled in time management and conflict resolution
- excellent physical and mental health with great self-care skills and ability to self-reflect
Accomplishments
- Final year student in Honors program
- Senior PASS leader with group facilitation skills
Languages
English
Full Professional
Mandarin
Native/ Bilingual
Certification
- NATTI certified Interpreter working between Mandarin and English
References
References available upon request.
Timeline
Student Social Worker
Griffith University
07.2023 - 11.2023
Senior PASS Leader
Giffith Univeristy
02.2023 - 11.2023
PASS Leader
Giffith Univeristy
02.2022 - 11.2022
Assistant Manager
Bonds
04.2013 - 11.2014
Assistant Manager
Coach
02.2013 - 04.2013
Assistant Manager/Relief Manager
Mothercare
12.2010 - 12.2012
Assistant Store Manager
Adairs
03.2008 - 12.2010
Personal Sales Consultant
Adairs
11.2006 - 02.2009
Bechelor of Social Work (Honours) - Social Work
Griffith University
Master in Conference Interpreting
Macquarie University
Master in Translation And Interpreting - Language Interpretation And Translation
Macquarie University
Bachelor of Arts - English Teaching
Shenyang Normal University
Similar Profiles
Zin Hnin Kyaw Thi WaZin Hnin Kyaw Thi Wa
Student Tax Intern at Griffith UniversityStudent Tax Intern at Griffith University
JESSILYN YUJESSILYN YU
Student Dental Hygienist at Griffith UniversityStudent Dental Hygienist at Griffith University
Parna Khalilbeigi KhamenehParna Khalilbeigi Khameneh
Innocence Project Clinic at Griffith UniversityInnocence Project Clinic at Griffith University
Amanda EmmanuelAmanda Emmanuel
University Student at Griffith UniversityUniversity Student at Griffith University
Lee-Roy MberiLee-Roy Mberi
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant