Jiajiana Tuivita

Work History

Spa Therapist

Pullman Bunker Bay Resort Margaret River Region

03.2023 - 10.2026

Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
Created marketing advertisements to increase awareness of services and boost sales.
Supported marketing initiatives by participating in promotional events on behalf of the spa facility.
Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
Sterilized equipment for patient treatments.
Developed customized facial treatments for individual clients to address specific skin care needs.
Educated patients on treatment options.
Advised clients on proper home-care regimens.
Analyzed skin condition and made appropriate product recommendations.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Stocked treatment rooms with proper supplies.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Welcomed clients arriving for appointments.
Recommended retail products for at-home use.
Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
Maintained client treatment records and designed long-term care programs for return customers.
Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
Gained knowledge of facial massage techniques and skin care product ingredients.
Educated guests on current promotions, events and services within store or salon.

Spa Therapist

Tropical Island Resort and Spa

03.2021 - 01.2023

Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
Ensured compliance with state regulations regarding sanitation practices within the treatment rooms at all times.
Provided clients with knowledge of all cosmetic services being provided.
Fostered friendly, warm, and exceptional customer experience.
Discussed procedures and treatment options with clients.
Performed consultations for patients before scheduling treatments.
Handled busy schedules and stayed on top of key deadlines.
Cleansed, exfoliated and moisturized customer skin.
Suggested appropriate therapy based on current health of client.
Explained benefits of skin care products to clients.
Resolved customer complaints and facilitated conflict resolutions.
Educated guests on current promotions, events and services within store or salon.
Gained knowledge of facial massage techniques and skin care product ingredients.
Sterilized equipment for patient treatments.
Developed customized facial treatments for individual clients to address specific skin care needs.
Educated patients on treatment options.
Advised clients on proper home-care regimens.
Analyzed skin condition and made appropriate product recommendations.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Spa Therapist

Westin Resort and Spa

07.2015 - 07.2019

Ensured compliance with state regulations regarding sanitation practices within the treatment rooms at all times.
Provided clients with knowledge of all cosmetic services being provided.
Fostered friendly, warm, and exceptional customer experience.
Discussed procedures and treatment options with clients.
Performed consultations for patients before scheduling treatments.
Handled busy schedules and stayed on top of key deadlines.
Cleansed, exfoliated and moisturized customer skin.
Suggested appropriate therapy based on current health of client.
Explained benefits of skin care products to clients.
Resolved customer complaints and facilitated conflict resolutions.
Educated guests on current promotions, events and services within store or salon.
Gained knowledge of facial massage techniques and skin care product ingredients.
Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.

Spa Therapist

Sofitel Resort and Spa

01.2011 - 06.2015

Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
Maintained client treatment records and designed long-term care programs for return customers.
Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
Recommended retail products for at-home use.
Welcomed clients arriving for appointments.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Stocked treatment rooms with proper supplies.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Analyzed skin condition and made appropriate product recommendations.
Advised clients on proper home-care regimens.
Educated patients on treatment options.
Developed customized facial treatments for individual clients to address specific skin care needs.
Sterilized equipment for patient treatments.

Nail Technician

Professionails Hair & Nail Salon

05.2009 - 12.2010

Established strong client relationships through exceptional customer service and communication skills.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Provided training to new nail technicians, ensuring consistent quality of service across team.
Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
Increased customer base by offering personalized nail care consultations.
Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Prepared nail beds and cuticles, shaped nails and applied polish.
Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
Responded to customer requests and concerns about gel application and nail art designs.
Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Kept tidy and organized area to comply with cleanliness standards.
Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Oversaw schedule to manage appointments of new and existing clients.
Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Used acrylics, gels and glitters to create custom nail art designs for clients.
Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Communicated effectively with management concerning important customer issues.
Offered advice and recommended products to improve and maintain nails.
Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Overview

Work History

Spa Therapist

Spa Therapist

Spa Therapist

Spa Therapist

Nail Technician

Education

Diploma In Massage Therapy - Massage

Certificate I - Massage

Skills

Timeline

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