Positive, empathetic and solutions-oriented customer service with 10+ extensive experience and 3 years of distinguished management experience in university students' residential college. Extensive knowledge of hospitality and dedication to effective technology integration. Confident and detailed-oriented with dedication to organization and effective collaboration with various coworkers. Personable and professional under pressure with motivated, energetic nature.
Additionally, dedicated early childhood educator with three years of experience working with children to develop their social, motor, and adaptive skills. Committed to providing a safe and nurturing environment for students, using patience and knowledge of instruction techniques to support their unique needs.
● Created successful work schedules for each team member to maintain deadlines and fully staff shifts
● Conducted routine inspections to check quality and compliance with established specifications
● Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
● Developed training, task and process guidelines and communicated clear and concise directions to employees.
● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
● Liaison of client communication and staff relationship
● Provide analysis to documents and resolution to issues raised by the daily work
● Roster preparation, adjustment and time sheet entry
● Ensure fortnightly payroll and deal with issues between payroll system and staff
● Invoice entry and processing
● Equipment maintenance and improvement
● Coordinate and communicate with client, staff and gourmet food in function
● Induct staff to work in a new environment with all necessary knowledge
● Conduct monthly stocktakes for updating item price to identify profit margin
● Assist to prepare and complete company audit
● Analyze and test previous budget factors to implement mock budget, understand KPIs.
● Manage non-compliant students' activities
● Staff team management include monthly team training and end-of-semester meeting
Worked with colleagues and customers in a socially diverse environment
● Provided and manged quality customer service
● Implemented and monitored workplace health, safety and security practice