Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jiali Long

Brisbane,QLD

Summary

Positive, empathetic and solutions-oriented customer service with 10+ extensive experience and 3 years of distinguished management experience in university students' residential college. Extensive knowledge of hospitality and dedication to effective technology integration. Confident and detailed-oriented with dedication to organization and effective collaboration with various coworkers. Personable and professional under pressure with motivated, energetic nature.

Additionally, dedicated early childhood educator with three years of experience working with children to develop their social, motor, and adaptive skills. Committed to providing a safe and nurturing environment for students, using patience and knowledge of instruction techniques to support their unique needs.

Overview

16
16
years of professional experience

Work History

Childcare Lead Educator -Toddler

Montessori Children's House
09.2021 - Current
  • Enhanced toddler development by implementing age-appropriate, Montessori learning activities.
  • Mentored and trained new educators to promote best practices in early childhood education.
  • Designed and implemented individualized learning plans for each student to support their unique needs.
  • Supported children's emotional growth through compassionate listening and guidance during challenging situations.

Supervisor - Catering

Cromwell College, The University Of Queensland
02.2020 - Current

● Created successful work schedules for each team member to maintain deadlines and fully staff shifts

● Conducted routine inspections to check quality and compliance with established specifications

● Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

● Developed training, task and process guidelines and communicated clear and concise directions to employees.

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Pastry Chef

Cromwell College, The University Of Queensland
02.2019 - 12.2019


  • Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.

Manager Trainee

Heritage Catering Service
02.2013 - 11.2016

● Liaison of client communication and staff relationship

● Provide analysis to documents and resolution to issues raised by the daily work

● Roster preparation, adjustment and time sheet entry

● Ensure fortnightly payroll and deal with issues between payroll system and staff

● Invoice entry and processing

● Equipment maintenance and improvement

● Coordinate and communicate with client, staff and gourmet food in function

● Induct staff to work in a new environment with all necessary knowledge

● Conduct monthly stocktakes for updating item price to identify profit margin

● Assist to prepare and complete company audit

● Analyze and test previous budget factors to implement mock budget, understand KPIs.

● Manage non-compliant students' activities

● Staff team management include monthly team training and end-of-semester meeting

Supervisor -Catering

Heritage Catering Service
02.2008 - 11.2016

Worked with colleagues and customers in a socially diverse environment

● Provided and manged quality customer service

● Implemented and monitored workplace health, safety and security practice


Education

Certificate III - Early Childcare Education And Care

ACCCO
Fortitude Valley, QLD
2021

Certificate III - Hospitality Administration And Management

Metropolitan South Institute of TAFE
Mount Gravatt, QLD
2013

Master of Commerce - Applied Finance

The University of Queensland
St Lucia, QLD
2010

Bachelor of Commerce - Accounting

The University of Queensland
St Lucia, QLD
2008

Skills

  • Active Listening
  • Problem-Solving
  • Positive Reinforcement
  • WORD, EXCEL Software Proficiency
  • Payroll training and CHRIS 21
  • First Aid/CPR

Timeline

Childcare Lead Educator -Toddler

Montessori Children's House
09.2021 - Current

Supervisor - Catering

Cromwell College, The University Of Queensland
02.2020 - Current

Pastry Chef

Cromwell College, The University Of Queensland
02.2019 - 12.2019

Manager Trainee

Heritage Catering Service
02.2013 - 11.2016

Supervisor -Catering

Heritage Catering Service
02.2008 - 11.2016

Certificate III - Early Childcare Education And Care

ACCCO

Certificate III - Hospitality Administration And Management

Metropolitan South Institute of TAFE

Master of Commerce - Applied Finance

The University of Queensland

Bachelor of Commerce - Accounting

The University of Queensland
Jiali Long