Jialu Sun
Melbourne,VIC
Summary
I am a domestic university student and I am completing my last year of university part time. With a solid background encompassing 2.5 years in the hospitality industry, I've consistently been drawn to roles within this dynamic field. My experience has honed my customer service and interpersonal skills, making me an asset in any hospitality-oriented position.
Overview
2
2
years of professional experience
Work History
Bartender
Sober Ramen
Geelong, VIC
01.2021 - 07.2021
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Waiter
Kun Lun International Restruant
Geelong, VIC
02.2019 - 01.2021
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Resolved customer complaints in a polite manner according to company policy.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
Bachelor of Commerce -
University of Melbourne
Melbourne, VIC12-2024
Skills
- Attention to detail
- Strong awareness
- Point of Sale Systems
- New Hire Training
- Handling Difficult Customers
- Fluent in Mandarin
- Service-Oriented Mindset
Timeline
Bartender
Sober Ramen
01.2021 - 07.2021
Waiter
Kun Lun International Restruant
02.2019 - 01.2021
Bachelor of Commerce -
University of Melbourne
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