Summary
Overview
Work History
Education
Skills
Timeline
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Jian Li

Wheelers Hill,VIC

Summary

Dynamic E-Commerce Manager with a proven track record at Company 5, leveraging strong analytical skills to enhance inventory management and optimize website performance. Adept at fostering customer satisfaction through proactive communication and exceptional service. Bilingual in English and Chinese, I excel in building relationships while driving sales growth through data-driven strategies.

Professional with proven track record in community service, skilled in project management, conflict resolution, and event coordination. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs. Known for empathetic communication, problem-solving abilities, and proactive approach to community engagement. Reliable and dedicated to making tangible impact.

Knowledgeable Desired Position with rich background in community service. Leveraged organizational skills to coordinate and implement various community programs, positively impacting local populations. Demonstrated ability to foster strong community relationships and effectively manage volunteer teams.

Overview

10
10
years of professional experience

Work History

E-Commerce Manager

5
02.2015 - Current
  • Analyzed sales data to identify trends, informing inventory management and promotional activities.
  • Collaborated with cross-functional teams to streamline order fulfillment processes, improving delivery timelines.
  • Optimized website performance by implementing SEO best practices, enhancing user experience and conversion rates.
  • Coordinated customer service efforts, resolving inquiries effectively to enhance overall customer satisfaction and loyalty.
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.

Education

Master Of Business Administration - Business And IT

Monash University
Clayton, VIC
03.2002

Skills

    -Strong customers service skill

    Proactive deals with daily customer feedback

    -strong positive communication skills both

    - Great knowledge of Mobile Devices Computer Technology Skills

    English and Chinese language

    - Great verbal and writing in English

    - strong interpersonal skills

    - strong sense of respect for others needs and privacy

    - kind , patient, thoughtful Empathy and caring

    - Excellent driver with great responsibility

    - Enjoy meeting new friends, enjoy shopping cooking and enjoy all the house chores

Timeline

E-Commerce Manager

5
02.2015 - Current

Master Of Business Administration - Business And IT

Monash University
Jian Li