Jianhua Wu

• TheWorked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Performed inventory control, such as counting and stocking merchandise.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Checked packages and merchandise for damage and notified vendors.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.,

Organized private mailbox system using mailbox manager software

• Responded to customer concerns with friendly and knowledgeable service
• Reported to the district manager regarding all store and staff issues
• Instructed staff on appropriately handling difficult and complicated sales
• Scheduled and led weekly store meetings for all employees
• Conducted store inventories once per quarter
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Hired, trained and evaluated personnel in sales and marketing
• Assigned work to team members based on company needs, personal strengths and job knowledge
• Increased profits through effective sales training and troubleshooting profit loss areas
• Monitored security and handled incidents in a calm and professional manner
• Assigned employees to specific duties to best meet the needs of the store.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Processed credit and debit card payments to complete the purchasing experience
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service
• Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Provided pricing information to customers regarding specific products
• Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
• Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $3M in revenues
• Set up contracts, negotiated rates and hammered out service terms
• Maintained and organized a customer database of over 600 clients nationwide
• Organized company files and creating support system to decrease workload and increase productivity of account managers
• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
• Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
• Kept company in compliance with all export standards and international requirements.