Jianming Wang
Melbourne,VIC
Summary
Dynamic Manager with a proven track record at Red Emperor Chinese Restaurant, excelling in operations management and team leadership. Mastered the art of enhancing customer satisfaction and reducing costs through innovative process improvements. Skilled in negotiation and fostering a culture of continuous learning and staff engagement. Demonstrates exceptional time management and complex problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Manager
Red Emperor Chinese Restaurant
Melbourne, VIC
11.2021 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor Of Management - Human Resources Management
Centerl Queensland University
Melbourne, VIC07.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Sales Techniques
- Negotiation
Languages
Cantonese
Native or Bilingual
Mandarin
Full Professional
English
Full Professional
Timeline
Manager
Red Emperor Chinese Restaurant
11.2021 - 09.2024
Bachelor Of Management - Human Resources Management
Centerl Queensland University