Jiantao Yu
Rivervale
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Yugo Perth City Student Accommodation
08.2023 - 07.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
UGG EXPRESS
03.2023 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Front Desk Receptionist
Crown Perth
12.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Hotel Front Office Receptionist
Nesuto Curtin
07.2022 - 12.2022
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Restaurant Manager
La Capannina
07.2021 - 01.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Server
La Capannina
01.2021 - 07.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Commerce - Tourism&Hospitality
Curtin University
Perth, WA12.2020
Skills
- Reservation Management System
- Payment Processing
- Promoting Services and Amenities
- Stocking and Replenishing
- Microsoft Office
- Document Control
- Office Supplies and Inventory
- Cash Management
Certification
RSA certificate
Approved manager
COVID-19 Hygiene Course
WSET LEVEL 2 AWARD IN WINES
National Crime Check
First Aid Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales Assistant
Yugo Perth City Student Accommodation
08.2023 - 07.2024
Sales Assistant
UGG EXPRESS
03.2023 - 08.2023
Front Desk Receptionist
Crown Perth
12.2022 - 03.2023
Hotel Front Office Receptionist
Nesuto Curtin
07.2022 - 12.2022
Restaurant Manager
La Capannina
07.2021 - 01.2022
Restaurant Server
La Capannina
01.2021 - 07.2021
RSA certificate
Approved manager
COVID-19 Hygiene Course
WSET LEVEL 2 AWARD IN WINES
National Crime Check
First Aid Certificate
Bachelor of Commerce - Tourism&Hospitality
Curtin University
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