JIAO QIAO

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Generated documentation and information required for customer shipments.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Created and managed budgets related to logistics and transportation.

• Guide warehouse team to handle incoming and outgoing goods quickly and accurately.
• Outsource unnecessary services to save labor, supplies, and equipment costs while adhering to company budget.
• Interact effectively with customers, establish connections, and cultivate relationships.
• Develop and implement daily operational plans, such as delivery routes and staff assignments.
• Handle problematic clients and customers to assist lower-level employees and maintain high-quality customer service.
• Complete daily logs promptly and accurately to keep internal reports precise and track material flow.
• Enhance warehouse operational efficiency by supervising scheduling and establishing optimal staff schedules.
• Coordinate driver schedules to meet daily delivery requirements.
• Organize records of vehicles, schedules, and completed orders.
• Sort and categorize received goods based on customer requirements and rearrange shipments.
• Supervise warehouse staff and maintain efficiency in a fast-paced environment.
• Conduct research to resolve transportation and packaging errors.
• Integrate warehouse operations with existing and new business processes.
• Review and negotiate contracts with carriers to optimize transportation costs.
• Negotiate contracts and facility lease rates with external suppliers to minimize company costs.
• Secure discounts from third-party logistics service providers to save substantial costs.
• Identify potential customers to establish channels and convert them into sales opportunities.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Conduct customer research to identify opportunities for customer growth, penetration, and market expansion.
  Identify and pursue valuable business opportunities to generate new company revenue and improve bottom-line profits.
• Develop new proposals, contracts, and procedures to attract more clients and streamline workflows.
• Monitor market trends and competitor activities to identify areas of potential opportunities.
• Achieve sales and service goals by cultivating and maintaining relationships with new clients.
• Resolve issues with established clients to maintain relationships and increase customer loyalty.

•Warehouse Administrator:

-Processing Inbound Orders

-Processing Stock Pick Requests & Delivery Dockets

-Booking external Transport

-Preparation of Delivery Runs in Routing Software

-Data entry of Suppliers Orders into

-Software and online management systems, eg. carton cloud

-Supporting the Warehouse administrator

-Coordinating priorities and working with warehouse team and truck drivers to complete jobs

-Punctual and reliable

-Team player and strong communication skills

•Customer service officer and logistics coordinator:

-Providing admin, sales and logistical support

-Customer Service and quoting

-Sales administration (Entering orders, preparing quotes, generating sales orders and delivery, etc.)

-General administration

•Interstate transport allocator:

-Rich experience in communicating with local logistics providers such as Toll express, AU POST, DHL, Domestic Freight etc. Scheduling trucks for dispatch and site deliveries.

-Interstate shipment quoting and booking and invoices checking

•Import/Export customer service：

-Be managing tasks across the workflows associated with a shipment including task management, invoicing, transport, customer interaction providing updates in a timely and professional manner.

-Have operations knowledge in import/export operations or strong customer service in International Freight from local experience sought.

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