Singing
Jiao Yang (Jennifer) Xu
Student
Melbourne,VIC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons, offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Waitress
Sandringham Noodle Canteen
Melbourne, VIC
07.2018 - 02.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Bachelor of Business Specialist And Arts - Accounting And Japanese
Monash University
Melbourne 03.2018 - Current
Skills
Menu memorization
Bill computation
Ordering procedures
Stocking and replenishing
Guest relations management
Order accuracy
Dining area maintenance
To-go order preparation
Food preparation and safety
Accurate money handling
Hospitality service expertise
Interests
Learning new languages
Exercise
Timeline
Waitress
Sandringham Noodle Canteen
07.2018 - 02.2021
Bachelor of Business Specialist And Arts - Accounting And Japanese
Monash University
03.2018 - Current