Jiao Yang (Jennifer) Xu

Student

Melbourne,VIC

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons, offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Waitress

Sandringham Noodle Canteen

Melbourne, VIC

07.2018 - 02.2021

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Used cash registers and credit card machines to cash out customers.
Inspected dishes and utensils for cleanliness.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials and took drink orders.
Stayed up-to-date on menu changes to help customers make food choices.

Education

Bachelor of Business Specialist And Arts - Accounting And Japanese

Monash University

Melbourne

03.2018 - Current

Skills

Menu memorization

undefined

Interests

Singing

Learning new languages

Exercise

Timeline