Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jiapeng Song

Melbourne,Victoria

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customers Servers

Dnata Airport Services
01.2021 - 11.2023
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science -

Latrobe
Melbourne
01.2021

Skills

  • Wine service
  • Relationship Management
  • Transactions and Cash Handling
  • Workflow Coordination

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Customers Servers

Dnata Airport Services
01.2021 - 11.2023

Bachelor of Science -

Latrobe
Jiapeng Song