Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JIAQI ZHOU

Willetton

Summary

Enthusiastic and adaptable professional with over 5 years of work experience across customer service, hospitality, and warehouse operations. Skilled in building strong client relationships, managing tasks in fast-paced environments, and quickly learning new processes. Fluent in English and Mandarin, with excellent interpersonal skills to connect with diverse customers, making me a perfect fit into the environment as BYD is a Chinese original company. I initially gained interest in the role after purchasing a BYD of my own and being amazed by the technology and the advancement of the brand in the Australian market. I wish to become part of the team, work with new people, and learn new skills. I am currently pursuing a degree in Civil Engineering at Curtin University. In addition, I am currently driving for Uber and DoorDash with my BYD Seal, allowing me to interact with a wide variety of people on a daily basis. This experience continues to develop my communication and interpersonal skills, while also deepening my appreciation, knowledge, and enthusiasm for the BYD brand and its vehicles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber Eats
02.2025 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Be able to communicate comfortably and confidently to new people on a daily basis
  • Love the drive and develop a further understanding of the BYD I drive daily.

Warehouse Worker/ Forklift Driver

Costa Mushrooms
02.2022 - 02.2024
  • Operate forklift for loading/unloading goods safely and efficiently.
  • Support warehouse operations, maintaining productivity under tight schedules.
  • Manage manual handling tasks with a focus on safety and accuracy.

Front Desk / Waiter

Hancookwan Willetton
06.2022 - 02.2023
  • Handled customer orders and enquiries with professionalism and speed.
  • Managed cash register and EFTPOS transactions accurately.
  • Provided a positive dining experience in a high-paced environment.

Waiter / Kitchen Hand

Emperor’s Kitchen Leeming
10.2020 - 09.2021
  • Delivered friendly and attentive table service.
  • Assisted in kitchen preparation and cleaning duties.
  • Maintained composure during busy service periods.

Waiter / Kitchen Assistant

Rockingham Village Chinese Restaurant
12.2019 - 03.2020
  • Greeted and served customers, ensuring satisfaction.
  • Performed back-of-house duties, including food prep and cleaning.

Education

Bachelor of Engineering - Civil Engineering

Curtin University
Perth, WA

Skills

  • Customer Service Excellence
  • Sales Support
  • Bilingual Communication
  • Forklift Operation
  • Adaptability
  • Teamwork & Independence
  • Situational awareness
  • Punctuality
  • Flexibility

Certification

  • Forklift Licence, 01/01/22, Present
  • C Class Driver’s Licence

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Uber Partner

Uber Eats
02.2025 - Current

Front Desk / Waiter

Hancookwan Willetton
06.2022 - 02.2023

Warehouse Worker/ Forklift Driver

Costa Mushrooms
02.2022 - 02.2024

Waiter / Kitchen Hand

Emperor’s Kitchen Leeming
10.2020 - 09.2021

Waiter / Kitchen Assistant

Rockingham Village Chinese Restaurant
12.2019 - 03.2020

Bachelor of Engineering - Civil Engineering

Curtin University
JIAQI ZHOU