Jiaqi(Jackie) Li
Adelaide,Australia
Summary
Dedicated student with a diverse background in education, administrative support, and customer service. Talented at learning quickly and adding value to any team. Experienced in teaching secondary school students and supporting learning environments that foster student growth. Skilled in managing administrative tasks, maintaining organized records, and analyzing performance metrics to support operational efficiency. Possesses strong interpersonal and communication abilities, effectively engaging with clients, and colleagues. Seeking a position in an educational setting where I can leverage my expertise in data organization, administrative duties, and potentially gain additional teaching-related experience.
Overview
3
3
years of professional experience
Work History
Receptionist/Sales/Cosmetic Beauty Advisor
W Cosmetics
Adelaide, SA
11.2022 - Current
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Created a positive shopping experience for each customer through effective communication skills.
- Specialized in beauty and skincare recommendations, with a deep understanding of the functions of various ingredients in different products.
- Created detailed reports on sales performance and customer feedback.
- Managed inventory levels by monitoring stock levels regularly.
- Resolved customer complaints in a timely manner, while adhering to company policies.
Pre-Service Teacher
Roma Mitchell Secondary College
Adelaide, SA
08.2024 - 09.2024
- Delivered comprehensive instruction to Year 11 and 12 students in Business Innovation, facilitating their successful completion of SACE assessments.
- Conducted ongoing assessments and provided feedback on student progress.
- Created an engaging learning environment for students.
- Monitored student behavior, maintained order and discipline in the classroom.
- Attended professional development workshops to stay up-to-date on best practices.
- Engaged parents in meaningful conversations about their child's academic progress.
- Collaborated with colleagues to develop innovative teaching strategies.
Pre-Service Teacher
Whyalla Secondary College
Whyalla, SA
04.2024 - 06.2024
- Collaborated with colleagues to develop innovative teaching strategies.
- Developed and implemented lesson plans to meet curriculum objectives.
- Provided individual support to students who required additional assistance.
- Adapted instruction materials to suit individual student needs.
- Utilized effective communication techniques when working with students and families.
Operations Intern
Fringe Gluttony
Adelaide, SA
02.2023 - 03.2023
- Maintained records of all operational activities, including budgeting, staffing, and scheduling.
- Created reports summarizing performance metrics and presented findings to senior management.
- Analyzed data to provide insights into the current operations and identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs, or profits.
- Collaborated with other departments to develop a streamlined workflow across multiple teams.
Receptionist/Administrator
Q Club & Billiard Adelaide
Adelaide, SA
04.2022 - 02.2023
- Monitored reception area to provide a consistently safe, hazard-free environment for customers.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted with administrative tasks such as data entry into company databases.
- Responded to emails, messages, and other correspondence, freeing up senior management.
- Implemented departmental policies and standards, in conjunction with management, to streamline internal processes.
IELTS Teaching Assistant
Global Education & Technology Co., Ltd.
Guangzhou, China
11.2021 - 02.2022
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Education
Master of Teaching - Secondary Teaching
University of Adelaide
Adelaide, SA07.2025
Bachelor of Business - International Business
University of Adelaide
Adelaide SA07.2023
Skills
- Administrative Support
- Organization Skills
- Customer/Client Relations
- Trilingual: Fluent in English and Mandarin; Conversational Cantonese
- Schedule Management
- Student Records Management
Additional Information
Referees 1 (W Cosmetic)
Name: Ou Sha
Position: Store Supervisor
Contact: 0450779587
Referees 2 (Roma Mitchell Secondary College)
Name: Debbie Hall
Position: Site Coordinator
Contact: Debbie.Hall320@schools.sa.edu.au
Referees 3 (Whyalla Secondary College)
Name: Chloe Rushton
Position: Wellbeing Leader & Special Education Coordinator
Contact: Chloe.Rushton682@schools.sa.edu.au
Referees 4 (Fringe Gluttony)
Name: Kylie Clancy
Position: Site Coordinator
Contact: 0452071114
Referees 5 (Q Club & Billiard Adelaide)
Name: Bob
Position: Manager
Contact: 0449743412
Referees 6 (Global Education & Technology Co., Ltd.)
Name: Christina
Position: Manager
Contact: Christina51(Wechat)
Timeline
Pre-Service Teacher
Roma Mitchell Secondary College
08.2024 - 09.2024
Pre-Service Teacher
Whyalla Secondary College
04.2024 - 06.2024
Operations Intern
Fringe Gluttony
02.2023 - 03.2023
Receptionist/Sales/Cosmetic Beauty Advisor
W Cosmetics
11.2022 - Current
Receptionist/Administrator
Q Club & Billiard Adelaide
04.2022 - 02.2023
IELTS Teaching Assistant
Global Education & Technology Co., Ltd.
11.2021 - 02.2022
Master of Teaching - Secondary Teaching
University of Adelaide
Bachelor of Business - International Business
University of Adelaide