Jiaqi Julia Li
Putney,NSW
Summary
Dedicated and highly motivated professional with strong customer service skills. Experienced in managing patient scheduling, maintaing confidentiality and optimising clinic operations for improved efficiency and enhanced patient experiences. Adept at problem-solving, multitasking and working effectively in fast-paced and high-pressure environments. Known for a stroung work ethic, adaptability and the ability to work independently while quickly mastering new skills. Committed to delivering consistently positive and memorable customer experiences. Demonstrated reliability, flexibility, and a proactive approach in supporting team members, contributing ideas, and ensuring tasks were completed efficiently.
Overview
4
4
years of professional experience
Work History
Secretary
Peter J Hall Optometrist
Ryde
03.2024 - Current
- Managed patient appointment scheduling to optimise clinic efficiency and patient flow.
- Served as a liaison between patients and the optometrist to enhance communication and patient experience.
- Prepared and distributed reports and documentation for meetings in a timely manner.
- Processed billing information, insurance claims, and managed clinic communications (calls and emails).
- Maintained confidentiality of patient information in compliance with privacy regulations.
- Organised and maintained files in compliance with company standards.
- Ensured confidentiality of sensitive information while handling files securely.
Cafe All-rounder
Crostini's Cafe
Kogarah, NSW
10.2021 - 08.2022
- Maintained high standards of cleanliness and organisation in kitchen and dining areas, in compliance with hygiene and safety regulations.
- Collaborated effectively with team members to ensure smooth and efficient operations during peak service periods.
- Kept accurate records of preventive maintenance activities, including parts used, labor hours, and other facility-related data.
- Drafted and completed daily, weekly, and monthly checklists to support building and equipment maintenance schedules.
Education
Bachelor of Science - Medical Science
University of Technology Sydney
Sydney, New South Wales, NSW11-2022
Skills
- Customer service
- Team collaboration
- Report preparation
- Customer relationship management
- Time management
- Administrative support
- Office administration
- Communication facilitation
- Problem solving
- Budget monitoring
Timeline
Secretary
Peter J Hall Optometrist
03.2024 - Current
Cafe All-rounder
Crostini's Cafe
10.2021 - 08.2022
Bachelor of Science - Medical Science
University of Technology Sydney