JIARU WANG

• Student Management: Managed a portfolio of over 5,000 adult students, maintaining a 99% satisfaction rate through personalized support and relationship-building.
• Examination Operations : Conducted over 30 LanguageCert test interviews with precision, ensuring adherence to international quality standards.
• Market Expansion: Designed and implemented effective market strategies to promote LanguageCert programs, collaborating with overseas study agencies to expand reach.
• Stakeholder Collaboration: Engaged with global test officers and stakeholders to maintain alignment on operational standards and updates.

• Skill Development: Delivered tailored lessons focused on listening and reading skills, adapting teaching strategies to diverse student needs.
• Student Progress: Created individualized study plans to support academic achievement, ensuring measurable progress for each student.
• Team Collaboration: Worked closely with colleagues to align teaching practices and deliver a cohesive learning experience.

• Educational Promotion: Successfully promoted LanguageCert tests and facilitated the sale of exam vouchers, driving growth in test participation.
• Entrepreneurship and Marketing: Independently operated an online store generating approximately $100,000 AUD in monthly sales (since July 2023) and managed several official social media accounts across major platforms.
• Digital Campaign Management: Leveraged digital marketing strategies to engage target audiences, resulting in increased test awareness and candidate enrollment.
• Platform Development: Created and maintained an engaging online presence, building strong customer relationships and delivering exceptional service.

Online Store Details (Started in July 2023, Achieving Approximately 100,000 AUD in Sales Monthly): https://lcyyks22.taobao.com/?spm=2013.1.1000126.d21.49b92ba99jozxS

• Provided exceptional customer service; Multiserve customers during busy hours; 100% of Metricx good reviews from customers' survey.
• Demonstrated strong attention to detail and a high level of organization in maintaining a clean workspace
• Worked effectively as a makeup artist and ensured a positive customer experience, enhancing satisfaction and loyalty

• Assisted customers by demonstrating in-depth product knowledge and customer service skills
• Handled cash transactions and processed sales, showcasing reliability in handling POS transactions