Jiawei Li
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Disciplined Finance Intern pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs. Excellent report drafting and monthly statement analysis talents. Flexible and hardworking eager to listen, learn and support superiors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
BWS
08.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained accurate records of customer transactions for reporting purposes.
Tutor
Apple
01.2019 - 07.2023
- As an tutor at Apple, mainly responsible for the winter and summer camps launched by Apple, teaching programming video ideas and other courses.
- Responsible for daily management and teaching of students
- Communicate with students' parents and collect data to formulate practical teaching plans.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Leveraged technology and visual aids to engage students and enhance learning.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring well-rounded educational experience for all learners.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Media Specialist
Nanfang Daily Newspaper Group Co.,Ltd.
03.2022 - 03.2023
- Content and user operation of the new media department of Southern Metropolis Daily
- Planning and landing of multiple thematic activities
- Cross-departmental communication and practical experience
- Have poster design, copy editing, H5 production, official account operation and other skills.
- During work period, all planning plans were adopted, implemented and implemented.
- Responsible for operation of five major communities, and user activity increased by 150% during operation.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Implemented search engine optimization techniques to improve website traffic and visibility.
- Enhanced audience engagement by developing and executing strategic media campaigns across multiple platforms.
- Collected and analyzed data to periodically evaluate school library media programs for continuous improvement against measurable goals.
Education
M.D. - Banking And Finance
Monash University
Melbourne, VIC06.2025
Bachelor of Arts - Journalism
Qingdao University
China06.2022
Skills
- Research and analysis
- Career guidance
- Accounts receivable management
- Financial research
- Financial Planning
- Psychosocial Analysis
Certification
- psychological counsellor License
- RSA
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
BWS
08.2023 - Current
Media Specialist
Nanfang Daily Newspaper Group Co.,Ltd.
03.2022 - 03.2023
Tutor
Apple
01.2019 - 07.2023
M.D. - Banking And Finance
Monash University
Bachelor of Arts - Journalism
Qingdao University
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