JIAWEI LI
Melbourne,VIC
Summary
Driven by a commitment to customer obsession, I have developed my problem-solving abilities and expertise in Customer Relationship Management at Great Southern Bank to significantly enhance customer satisfaction. My proactive approach in stock control at The Leaf Store demonstrate my adaptability and focus on details, enabling a mixed of hard and soft skills crucial for delivering results.
Overview
4
4
years of professional experience
Work History
Lending Service Specialist
Great Southern Bank
04.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
Stock Controller
The Leaf Store
02.2022 - 03.2023
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
Barista
The Baths Middle Brighton
01.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Arts - Bachelor of Community Service
Torrens University Australia
Melbourne, VIC03.2024
Associate of Applied Science - Bachelor of Psychological Science
Swinburne University of Technology
Melbourne, VIC03.2023
Bachelor of Science - Bachelor of Biochemistry Engineering
Swinburne University of Technology
Melbourne, VIC07.2017
No Degree -
Hawthorn-Melbourne
333 Exhibition St, Melbourne VIC 300007.2015
Bachelor of Science -
Australian National University
Canberra, ACT02.2014
High School Diploma -
Trinity College -Melbourne University
100 Royal Parade, Parkville VIC 305207.2012
Skills
- Client Retention Strategies
- Customer Relationship Management (CRM)
- Problem-solving abilities
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Lending Service Specialist
Great Southern Bank
04.2023 - Current
Stock Controller
The Leaf Store
02.2022 - 03.2023
Barista
The Baths Middle Brighton
01.2021 - 02.2022
Bachelor of Arts - Bachelor of Community Service
Torrens University Australia
Associate of Applied Science - Bachelor of Psychological Science
Swinburne University of Technology
Bachelor of Science - Bachelor of Biochemistry Engineering
Swinburne University of Technology
No Degree -
Hawthorn-Melbourne
Bachelor of Science -
Australian National University
High School Diploma -
Trinity College -Melbourne University
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