Jiawei Zhang

May 2019 to present – Loan writer – Full time – HPY International Pty Ltd
• Create and deliver on home lending and other financial needs for both our existing and new customers.
• Work with our company’s network and community, to create opportunities to fulfill existing and new customers' home buying goals.
• Take personal accountability to provide a high level of customer service keeping all stakeholders informed throughout the process at a level that promotes and drives customer satisfaction and advocacy.
• Undertake customer requirement and objectives conversations, suitability conversations and completing customer needs review documentation.
• Review completed application and ensured all required documentation supplied.
• Order valuations, and complete employment checks.
• Follow up calls with customer to educate, advise outcome and next steps.
• Manage all allocated files within the agreed service levels.
• Respond to email and phone enquiries from customers.

• Supervised field crews to maximize quality and work efficiency.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Coordinated materials to maintain steady flow and meet productivity objectives.
• Maintained heavy equipment, tools and machinery.

• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Cleaned worksite by safely removing hazardous materials and debris.
• Observed, asked questions and practiced to quickly develop [Type] skills.
• Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.

• Framed, remodeled and finished wood and metal structures.
• Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
• Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
• Cleaned, calibrated and serviced tools and equipment.