Guest relations management
JIAWEI(Eric) SHI
Bartender
Sydney,NSW
Summary
Organized multitasker working in bartending roles for 6 months. As a bartender at the Raccoon club gained 30+ new, loyal customers per month thanks to mixology and interpersonal skills. Confident in POS management for both cash and credit cards. Seeking career opportunities at The bar to deliver a tasteful experience for over 1000 customers weekly. Customer-oriented Wait Staff Member with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
1
1
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Waiter
Xiao Long Kan Hotpot
Melbourne, VIC
09.2021 - 12.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
The Raccoon Club
Preston, VIC
01.2021 - 08.2023
- Mixed and served drinks and soft beverages to bar and restaurant guests (50+ on weekdays and 100+ during weekends).
- Prepared speciality drinks for bar events based on seasonality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ensured cleanliness and organisation of the bar area.
- Handled cash and credit card transactions.
Education
BBA - Sales And Marketing Education
Latrobe University
Melbourne, VIC 06.2019 - 06.2021
MBA - Marketing
University of New South Wales
Sydney, NSW 08.2021 - 08.2022
Skills
To-go order preparation
Bill computation
High-volume dining
Menu presentation
Tableside Service
Ordering bar supplies
Liquor, beer and wine knowledge
Knowledge of craft and microbrews
Classic cocktails
Responsible alcohol service
Fluency in English and Chinese
Engaging personality
Sales expertise
Hospitality service expertise
Highly reliable
Cash register operation
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Certification
Responsible Service of Alcohol (RSA)
Timeline
Waiter
Xiao Long Kan Hotpot
09.2021 - 12.2023
MBA - Marketing
University of New South Wales
08.2021 - 08.2022
Bartender
The Raccoon Club
01.2021 - 08.2023
BBA - Sales And Marketing Education
Latrobe University
06.2019 - 06.2021
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