JIAWEI(Eric) SHI
Bartender
Sydney,NSW
Summary
Organized multitasker working in bartending roles for 6 months. As a bartender at the Raccoon club gained 30+ new, loyal customers per month thanks to mixology and interpersonal skills. Confident in POS management for both cash and credit cards. Seeking career opportunities at The bar to deliver a tasteful experience for over 1000 customers weekly. Customer-oriented Wait Staff Member with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
1
1
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Waiter
Xiao Long Kan Hotpot
Melbourne, VIC
09.2021 - 12.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
The Raccoon Club
Preston, VIC
01.2021 - 08.2023
- Mixed and served drinks and soft beverages to bar and restaurant guests (50+ on weekdays and 100+ during weekends).
- Prepared speciality drinks for bar events based on seasonality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ensured cleanliness and organisation of the bar area.
- Handled cash and credit card transactions.
Education
BBA - Sales And Marketing Education
Latrobe University
Melbourne, VIC 06.2019 - 06.2021
MBA - Marketing
University of New South Wales
Sydney, NSW 08.2021 - 08.2022
Skills
Guest relations management
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Certification
Responsible Service of Alcohol (RSA)
Timeline
Waiter
Xiao Long Kan Hotpot
09.2021 - 12.2023
MBA - Marketing
University of New South Wales
08.2021 - 08.2022
Bartender
The Raccoon Club
01.2021 - 08.2023
BBA - Sales And Marketing Education
Latrobe University
06.2019 - 06.2021
Responsible Service of Alcohol (RSA)
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