Jiayi Lin
Glen Waverley,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Waittress
Pot Sticker
11.2017 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
Customer Service
Xunda Express
01.2017 - 07.2017
- Achieved company growth objectives through the consistent acquisition of new clients, effective account management, and outstanding customer service delivery.
- Provided thorough training sessions for new hires, ensuring consistent quality in customer service delivery.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Administrator
IGG Game Company
02.2014 - 09.2016
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Arrange air tickets and accommodation for colleagues on business trips
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Education
Diploma - Business English
Fujian Jiangxia College
Fujian Fuzhou09.2012
Skills
- Customer Service
- Office Administration
- MS Office
- Reception Management
Languages
mandarin
Native or Bilingual
cantonese
Professional Working
Timeline
Waittress
Pot Sticker
11.2017 - 07.2018
Customer Service
Xunda Express
01.2017 - 07.2017
Administrator
IGG Game Company
02.2014 - 09.2016
Diploma - Business English
Fujian Jiangxia College
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