Jiayi Ma
Sunnybank Hills
Summary
Detail-oriented and reliable administrative professionals with experience in office coordination, customer service and financial document preparation. Skilled at supporting operational workflows, maintaining compliance records, and providing front-line services to both internal and external clients. I hope to serve as a team manager at CBRE and leverage my strong organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Educator
Lululemon
10.2024 - Current
- Delivered exceptional customer experiences by offering personalised styling and product education
- Maintained accurate stock levels and supported inventory management processes
- Actively contributed to team goals and store operations in a high-performance retail environment
- Supported community events and brand initiatives that promoted well-being and inclusivity
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Developed strong product knowledge to provide accurate assistance and confidently answer client inquiries.
Administration Officer
Ceramic Exchange (QLD)
01.2021 - 01.2022
- Maintained accurate financial records using MYOB and Excel
- Handled accounts payable/receivable, processed invoices, and followed up on discrepancies
- Supported operational efficiency and compliance through organised documentation and workflow support
- Responded to supplier and customer inquiries professionally and in a timely manner
Sales Consultant
Michael Kors Alberta, Canada
10.2017 - 06.2018
- Delivered excellent customer service in a high-end retail environment
- Handled POS transactions and returns with 99% accuracy
- Maintained product knowledge and provided personalised recommendations to clients
- Provided sales and customer service assistance to walk-in traffic
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
Bachelor of Arts -
Bachelor of Science in Supply Chain Management
Canada12-2017
Skills
- High attention to detail and accuracy
- Strong verbal and written communication
- Tenant and vendor liaison experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Accounts payable and receivable experience
- Time management and multi-tasking in fast-paced environments
- Positive, collaborative attitude and professional presentation
- Time management
- Lesson planning
- Active listening
- Collaborative learning
QLD Real Estate Agent - CPP41419 Certificate IV
I am currently completing QLD Real Estate Agent - CPP41419 Certificate IV in Real Estate Practice. This qualification is a key component of the real estate industry training framework and equips me with essential skills to accurately assess property values through comprehensive market analysis. I expect to complete it in 2025.
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Interests
- Iyengar Yoga and wellness education
- Attending professional yoga and mindfulness workshops
- Enthusiastic about fashion, comfort, and lifestyle branding
Timeline
Educator
Lululemon
10.2024 - Current
Administration Officer
Ceramic Exchange (QLD)
01.2021 - 01.2022
Sales Consultant
Michael Kors Alberta, Canada
10.2017 - 06.2018
Bachelor of Arts -
Bachelor of Science in Supply Chain Management
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