Ella Wu

In my 2 years tenure, I have proven to be a valuable team member and a standout. I am not just able to do a high number of contacts but provides top-notch service.

I passed Specialist exams after joining team for 6 months and being promoted to Training Specialist in Nov 2023 due to my contribution of building AUCN Client Management Wiki Page.

Job duties:

• Day to day support of client including:

-Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
-Trade research/Quotes
-Determine minimum maintenance requirements for all currency pairs, CFD’s, metals and commodities and calculate the liquidation values of the products we offer. Provide products info to client

-Handle with trading disputes

-Cash adjustment and payment reconciliations for clients

-Obtain approval with compliance and collaborating with operation department

-Collect and verify KYC documents

-Align with sales team, be familiar with all data and be revenue driven

-Fully understand internal system including Salesforce, Meta

Manager,GC Hub and G2

• As a CS specialist :

-Lead on project of company CS's wiki page building

-Take responsible of training new representatives

Part-time operations and admin assistant at a Flat-pack cabinets supplier warehouse

Job duties:

• Managed warehouse Inventories system updates using internal Access software Monitored daily shipping, handling and receiving to promote smooth operations in warehouse and improve customer's satisfaction to maintain the 5 stars in company's Google review
• Troubleshoot and assist formulating strategies for expected and unanticipated logistic issues to optimize supplier logistic systems
• Input and divide customer information into spreadsheets by the customer's status for sales team to easily follow up
• Increase the efficacy of sales teams by 50%. Assist with price quotation of sales team and draft the price quote to be sent to clients
• Manage and sort company incoming emails and phone call enquires.
• Assist with marketing team to post advertisement on Gumtree,facebook and use Canva software to do post design

Job Duties:

• Delivered Interpretation and customer service to clients in trade show.
• Reviewed and analyzed briefing materials before starting each interpretation.
• Provided appropriate contextual information to increase clients understanding of products.
• Basic secretary jobs including assistance of personnel placements during exhibition.
• Assisted with exhibition organization.