My studies in Finance and Risk Management provided me with a foundation in business analysis and customer relationship management. My previous work experience has provided me with experience in customer relationship management and business analysis, which has enabled me to deliver quality bank team performance and reap the rewards of customer satisfaction. Currently, I am pursuing my Professional Knowledge at Monash University, where I hope to use my analytical and communication skills in an internship to drive impactful results for the team.
Overview
4
4
years of professional experience
Work History
Lobby Manager
China Merchants Bank
Jiangsu, China
02.2022 - 08.2023
Managed customer relationships, resolving queries to ensure a positive experience.
Collaborated with department colleagues to meet team and individual targets.
Achievements:
Successfully built strong customer relationships and contributed to overall team success.
Maintained a high level of customer satisfaction through proactive service.
Achieving a loan performance of 10 million RMB within a short timeframe of one month is a significant accomplishment.
Consistently achieving a monthly deposit performance of 3 million RMB is a significant accomplishment.
Calligraphy Training Manager
Nanjing Yiyuan Yiqu Culture Co., Ltd.
Jiangsu, China
08.2019 - 10.2020
Curriculum Development and Mentorship: Designed comprehensive calligraphy programs covering foundational techniques and styles for all skill levels, providing personalized feedback to foster improvement.
Student Progress Tracking and Parent Communication: Monitored student progress, prepared assessments, and maintained regular communication with parents, enhancing engagement in their child's development.
Event Coordination: Organized exhibitions and competitions to showcase student achievements.
Achievements:
Program Development Excellence: Successfully designed and implemented a comprehensive calligraphy curriculum that improved student engagement and skill levels, resulting in a 30% increase in student participation over one year.
Effective Progress Monitoring: Established a robust student progress tracking system that led to a 25% improvement in overall student performance, facilitating targeted interventions, and personalized feedback.
Successful Event Execution: Coordinated multiple exhibitions and competitions that showcased student work, attracting over 100 attendees, and receiving positive feedback for promoting community involvement and student achievement.
Education
Master's Degree - financial and risk management
Monash University
Melbourne, VIC
12-2025
Bachelor's Degree - financial management
Nanjing University of Finance And Economics
06-2021
Skills
Licensed Driver: Holds a full driver's license, with years of driving experience, suitable for multi-site rotations
Excellent communication skills: Demonstrated ability to communicate effectively across departments, with experience gained from previous roles
Organizational Skills: Proven track record of managing multiple tasks within given timeframes, completing each efficiently and on time
Analytical Skills: Ability to analyze HR data within a broader business context, and provide actionable recommendations for decision-making
Hobbies and Interests
- Photography, - Hiking, - Traveling, - Tennis
References
Available upon request
Timeline
Lobby Manager
China Merchants Bank
02.2022 - 08.2023
Calligraphy Training Manager
Nanjing Yiyuan Yiqu Culture Co., Ltd.
08.2019 - 10.2020
Master's Degree - financial and risk management
Monash University
Bachelor's Degree - financial management
Nanjing University of Finance And Economics
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