Jiayi (Elle) Zhao
Doncaster East,Australia
Summary
Detail-oriented team player with strong organizational and customer relationship management skills. Ability to handle multi-tasks simultaneously with a high degree of accuracy. Motivated to learn and grow.
Overview
8
8
years of professional experience
Work History
Head of Key Account
RoyalPay
04.2019 - 12.2022
- Work with IT and Marketing teams to channel the enterprise voice internally and ensure our solutions meet the needs of the market and clients.
- Developing trust relationships with a portfolio of major clients
- Analyzed key competitors to respond to competitive threats
- Create meaningful strategy to engage with emerging Chinese and English speaking businesses across Australia
Business Development Manager
RoyalPay
08.2017 - 04.2019
- Worked with existing merchants and pursued new merchants
- Monitored service after sale and implemented quick and effective problem resolutions.
Junior Business Development Officer
RoyalPay
06.2016 - 07.2017
- Support and assist team leader to identify market opportunities
- Preparing presentations & reports to grow existing client base
Marketing Manager
New Power Culture Exchange Services Pty. Ltd
01.2015 - 05.2016
- Boosted brand awareness by social, print and email campaigns
- Developed network of related professionals to open up business opportunities.
Education
Leadership and Management -
Royal Gurkhas Institute of Technology (RGIT)
Australia, TAS09.2017
Bachelor of Commerce -
Federation University
Australia, VIC12.2014
Business Information System -
Dalian Foreign Language University
07.2012
Skills
- Time Management
- Problem-Solving
- Self-Directed
- Account Management
- Excellent Communication
- Customer Relationships
Accomplishments
- 12/2021, Google Project Management: Project Planning
- 09/2021, Google Project Management: Foundations of Project Management
- 06/2021, FinTech: Foundations, Payments, and Regulations
Languages
English
Mandarin
Timeline
Head of Key Account
RoyalPay
04.2019 - 12.2022
Business Development Manager
RoyalPay
08.2017 - 04.2019
Junior Business Development Officer
RoyalPay
06.2016 - 07.2017
Marketing Manager
New Power Culture Exchange Services Pty. Ltd
01.2015 - 05.2016
Leadership and Management -
Royal Gurkhas Institute of Technology (RGIT)
Bachelor of Commerce -
Federation University
Business Information System -
Dalian Foreign Language University
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