Summary
Overview
Work History
Education
Skills
Timeline
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JIAYU[JELENA] ZHANG

JIAYU[JELENA] ZHANG

Melbourne,VIC

Summary

Having great interest in Fashion industry. Obsessed with understanding the story behind each brand and the design concept behind each fashion product. Expert retail sales professional offering 4 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Quick-learning and creative with aptitude for surmounting challenges. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

6
6
years of professional experience

Work History

Design and Development of Accessories

Carven ICCF
12.2023 - 02.2024
  • Gained more systematic understanding of aspects of luxury accessories, including craftsmanship, fabrics, etc.
  • Optimized design processes by implementing innovative software tools and techniques.
  • Enhanced product reliability through rigorous testing procedures and detailed analysis of results.
  • Collaborated with cross-functional teams to develop high-quality products meeting customer requirements.
  • Developed custom engineering solutions tailored to unique client needs, resulting in increased customer satisfaction.
  • Worked with fabricators to test prototypes and develop production processes.

Sales Assistant

Ferragamo
12.2022 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Successfully achieved sales budget for every month.
  • Opened, shelved, and merchandised new products visually.
  • Help VM create interior displays to promote products in alignment with corporate sales objectives.

Sales Assistant

Sneakerboy
03.2022 - 10.2022
  • Properly handle after-sales problems and solve drama incidents with sneakerboy backorders.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.

Sales Assistant

Helloday Cosmetic
11.2019 - 11.2021
  • Prepared and deliver customer sales quotes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Responsible and in charge of online shop.
  • Restock good.
  • Assist manager in arranging rotating shifts.

Sales Assistant

Shiseido
08.2018 - 10.2018
  • First job and I learned a lot about retail industry knowing how to served each customers with patience .
  • Learn about each Shiseido product and introduce features to customers in detail.
  • Clean and organize shelves regularly.
  • Understand customer needs and accurately recommend products that match their skin type.

Education

Bachelor of Fashion Design -

RMIT University
Brunswick, VIC
07.2024

Skills

  • Customer Service
  • Strategic selling
  • Visual Merchandising
  • Developing brand messaging
  • Teamwork and Collaboration
  • Product knowledge
  • Skilled in Microsoft software
  • Stocking and receiving
  • Fashion Trends understanding
  • Brand image Alignment

Timeline

Design and Development of Accessories

Carven ICCF
12.2023 - 02.2024

Sales Assistant

Ferragamo
12.2022 - 11.2023

Sales Assistant

Sneakerboy
03.2022 - 10.2022

Sales Assistant

Helloday Cosmetic
11.2019 - 11.2021

Sales Assistant

Shiseido
08.2018 - 10.2018

Bachelor of Fashion Design -

RMIT University

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JIAYU[JELENA] ZHANG