Jibika Gurung
Sydney,New South Wales
Summary
Motivated restaurant waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
City Extra Restaurant
05.2019 - Current
- Cultivated warm relationships with regular customers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
MBA - Professional Accounting
Top Education Group Ltd. (IMC)
Redfern, NSW08.2023
Diploma in Business Level 7 - Business
Ntec
Tauranga, New Zealand 2015
BBA -
Infomax College of IT & Management (SMU)
Nepal2014
Skills
- Billing and Payment Processing
- Phone Inquiries
- Customer Needs Assessments
- Collaborative Relationships
- Process Payments
- Service Quality
- Process Monitoring
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Customer Service and Rapport
Timeline
Restaurant Waitress
City Extra Restaurant
05.2019 - Current
MBA - Professional Accounting
Top Education Group Ltd. (IMC)
Diploma in Business Level 7 - Business
Ntec
BBA -
Infomax College of IT & Management (SMU)
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