Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jie Wang

Canberra

Summary

Dynamic and results-driven professional with extensive experience at Chemist Warehouse, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through proactive engagement and effective problem-solving. Strong attention to detail and time management skills contributed to improved store performance and streamlined operations.

Developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. Aims to leverage these transferrable skills to contribute effectively in new professional setting.

Overview

2
2
years of professional experience

Work History

Retail Assistant

Chemist Warehouse
04.2025 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or brand.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed cash register operations to ensure accurate financial transactions.
  • Improved customer satisfaction by promptly addressing and resolving complaints.

Administrative Assistant

D.C. Vivian & Consulting
10.2023 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Bachelor of Arts - Accounting

Shanghai University of Finance And Economics
China

Certificate III in Accounts Administration

Canberra Institute of Technology
Canberra, ACT

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Customer engagement
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.

Languages

English
Chinese (Mandarin)

Timeline

Retail Assistant

Chemist Warehouse
04.2025 - Current

Administrative Assistant

D.C. Vivian & Consulting
10.2023 - 03.2025

Bachelor of Arts - Accounting

Shanghai University of Finance And Economics

Certificate III in Accounts Administration

Canberra Institute of Technology

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Jie Wang