Jie Brianna Zhao
Summary
Adept at managing office operations and financial records, I significantly enhanced efficiency at Studylink Service Pty Ltd through expert bookkeeping and payroll processing. My organizational skills and ability to maintain confidentiality underpin my success in office administration.
In addition, I excel in creating welcoming environments and streamlining processes, ensuring high levels of customer satisfaction and team productivity in Beecroft Acu-Herb Clinic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Studylink Service Pty Ltd
07.2024 - Current
- Maintained accurate financial records though MYOB system to do payable/receivable transactions regularly, and also do the payroll and super (5 people small company).
- Handled sensitive information with discretion, maintaining confidentiality of company documents, personnel records and client records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Cultivated and managed partnerships with cooperative partners.
Clinic Front Dest
Beecroft Acu-Herb Clinic
02.2014 - Current
- Entered and organized patient data in the Cliniko system.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
- Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Maintained a welcoming environment by keeping the clinic clean, organized, and well-stocked with necessary materials.
- Utilized reservation proficiently in managing bookings accurately while minimizing errors in room assignments
Education
Master of Professional Accounting (CPA Extension) - Accounting
Macquarie University
Sydney, NSW06-2015
Skills
- Payroll processing
- Bookkeeping
- Financial tracking
- Office management
- Organizational skills
- Office administration
Certification
Certified Practising Accountant (CPA)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Office Manager
Studylink Service Pty Ltd
07.2024 - Current
Clinic Front Dest
Beecroft Acu-Herb Clinic
02.2014 - Current
Master of Professional Accounting (CPA Extension) - Accounting
Macquarie University
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