Jie Qun (Jay) Zhong
Summary
In2011, I made the decision to transform my passion for gemstones and jewellery into a profession after gaining experience in different positions and receiving education in this field for the last 11 years. I have three and half years of experience as a jewellery valuer, two years in jewellery retail, and seven years as a jeweller. Additionally, I am a FGA qualified gemmologist and GIA trained diamond grader.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail and Custom Design Assistant
Simon Curwood Jewellers
10.2024 - Current
- Ability to cater to the unique needs of each client whilst providing expert guidance and product knowledge
- Ability to quickly build rapport with new and existing clients
- Assisted with the creation of CAD design presentations to effectively communicate design concepts and ideas with clients
- Enhanced custom design project efficiency by streamlining communication between head office, team members and clients
Jewellery Valuer
Jewellery Valuers Company
05.2021 - 10.2024
- Skilled in evaluating and appraising high-end luxury brand items such as Cartier, VCA, Chopard, Jaeger-LeCoultre, Mikimoto, Tiffany & Co, and others from authorized retailers & private clients
- Proficient in evaluating and appraising modern and antique jewellery & watches, as well as loose diamonds & gemstones, cultured pearls and more
- Perform advisory consultation to both trade & retail clients in person and over the phone
- Prepare jewellery for valuation by taking photographs, preparing images, entering relevant data into Microsoft Excel and Instapraise
- Conducting weighing, measuring, testing, identifying and grading as necessary
- Utilizing laboratory equipment for identification and analysis, including experience with stereo microscope observation, inclusion I.D
- Gemmo Raman spectroscopy, XRF gold analysis, lab-grown diamond dector among other techniques and applications
- Valuation: Conduct thorough research, gather and input data with precision
- Utilize Gem Guide & Rapaport, along with current metal rates, exchange rates, and other relevant information to compute values
- Generate invoices for trade clients to bill for the services provided using Xero
- Handled general office responsibilities including answering phone calls, invoicing, and email correspondence
Sales Expert at Gucci timepieces & jewelry
David Jones Newmarket
10.2019 - 08.2021
- Assisted customers in selecting appropriate products and services based on their needs
- Communicated product features, advantages, and benefits to customers
- Enhanced sales and profitability by establishing strong client connections and offering services such as product care and special order assistance
- Provide guidance on repair quote as per instructions from headquarters, coordinate shipping and returns, serve as a liaison between the client and the international service center
- Developed product knowledge through company training & research of new products and brands to help customers make informed decisions
- Created detailed end of the day reports on sales performance metrics for management review
- Arrange visual merchandising across the counter adhere to company guidelines
- Demonstrated strong organizational skills by effectively managing stock inventory levels, ordering supplies and keeping store shelves stocked
- Assisted with monthly inventory audits to support store accuracy
Mentor - Accessories department
David Jones New Market
10.2020 - 01.2021
- Helped Christmas casual staffs become self-reliant through coaching and counseling
- Provided guidance and support to mentees, helping them develop their skillset and reach their goals
- Served as positive role model to adolescents requiring guidance
Jeweller
Paul Taylor Jewellers
01.2013 - 07.2020
- Provided guidance to customers regarding proper care and maintenance of their jewellery items
- Technical repair, jewellery manufacturing & laser welding
- Hand-crafted intricate metalwork designs with goldsmithing techniques
- Watch bracelet adjustment and battery replacement
- Adhered strictly to safety protocols while working with hazardous chemicals or sharp objects
- Maintained records of repairs done on a regular basis for quality control purposes
- Performed quality assurance checks on all jewelry pieces before delivery to customers
Retail Sales Assistant
Pandora Sylvia Park
05.2019 - 11.2019
- Efficiently utilise POS system to process sales and refund transactions
- Met and consistently exceeded revenue targets (KPI's)
- Increased3% above the individual sales target in comparison to the previous year's sales record
- Cleaned and organized sales floor in accordance with company merchandising standards
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
Education
Diploma - Graduate Diamonds
Gemological Institute of America (GIA)
04.2024
Diploma - Gemmology (FGA)
Gem-A, UK
09.2020
Diploma - Jewellery Manufacture & Design
Manukau Institute of Technology
12.2012
Skills
- Customer relation & consultation
- Jewellery, gemstone & watch knowledge
- Jewellery appraisal
- Jewellery design
- Computer literate
- Multi-task management
- Office administration
Certification
- Laboratory grown, natural and treated diamonds - The Gemmological Association of Australia,2024
- Pearls - GIA (Gemological Institute of America),2023
- Advanced Practical Diamond Grading - The Gemmological Association of Australia,2023
- Practical Diamond Grading - The Gemmological Association of Australia,2022
- Applied Jewelry Professional (AJP) - GIA (Gemological Institute of America),2016
LANGUAGES
English
Chinese (Mandarin)
Japanese JLPT N4
Timeline
Retail and Custom Design Assistant
Simon Curwood Jewellers
10.2024 - Current
Jewellery Valuer
Jewellery Valuers Company
05.2021 - 10.2024
Mentor - Accessories department
David Jones New Market
10.2020 - 01.2021
Sales Expert at Gucci timepieces & jewelry
David Jones Newmarket
10.2019 - 08.2021
Retail Sales Assistant
Pandora Sylvia Park
05.2019 - 11.2019
Jeweller
Paul Taylor Jewellers
01.2013 - 07.2020
Diploma - Gemmology (FGA)
Gem-A, UK
Diploma - Jewellery Manufacture & Design
Manukau Institute of Technology
Diploma - Graduate Diamonds
Gemological Institute of America (GIA)
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