JIE（Vivian） FAN
Melbourne,VIC
Summary
Student Administration & Admissions Officer Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings, travel and special events.
High-performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results.
Experience in international admissions including assessing international applications, issuing Letter of Offers and issuing CoE’s in PRISMS.
Hardworking administration offering familiarity with Word and EXCEL. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Student Administrarion and Experience Officer
Melbourne Institute Of Technology
08.2023 - Current
- Student enrolment, Intakes and Orientations
- Events planning and budgeting.
- Monitored student progress to drive successful academic outcomes.
- Advised students on educational, career and social opportunities.
- Educated students on college admissions process and scholarship requirements.
- planning, organising and implementation of student experience activities including orientation, graduation, student events and workshops
- Assessment and processing of onshore and offshore International student applications for admission
- Manage student files and documents
- Monitor student welfare and well-being through review of records (class attendance and academic results) and help identify students who may be at risk;
- Developed creative design for print materials, brochures, banners, and signs.
- Distributed mail, filed documents, and answered telephone calls.
- Facilitated student enrollment by providing accurate and timely information.
Student Support Officer( Higher Education)
Canterbury Institute Of Management
03.2023 - 08.2023
- Accepting and filtering student applications.
- Assessing applications according to our eligibility criteria.
- Responding to information requests.
- issuing letter of Offer in students management system.
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Respond to enquiries regarding programs and admission requirements
- Process enrolment changes on the student database
- Process student applications and offer letters and assess student eligibility in accordance with criteria
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Monitored student progress to drive successful academic outcomes.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
RTO Admin
Melborne Education Institute
03.2022 - 03.2023
- oversee all administrative support to training and assessment to ensure a high quality of service to drive the business and meet regulatory requirements. To be the best integrated workforce solutions provider.
- Focusing on completing administrative duties in student services, academic and accounts areas with care, efficiency and with a high-level attention to detail and compliance focus.
- Responding to emails and phone calls from students, employers and team members in a pro-active, professional and respectful manner.
- experience in international admissions including assessing international applications, issuing Letter of Offers and issuing CoE’s in PRISMS
- processing international completions, withdrawals, deferments, suspensions and variations - receiving and processing student assessments
- the maintenance and compliance of student records in VETtrak
- processing domestic student applications and BAC apprenticeships applications.
- identification of non-compliances and action rectification, and follow up
- implement rectification plans for non-compliances to ensure lodgement timelines and targets are met
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Administration Assistant
7 star pty ltd
06.2018 - 10.2019
- Directed visitors to appropriate offices.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Planned and coordinated staff travel by booking flights, hotel rooms and ground transportation.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Sales Representative
caseway
09.2016 - 01.2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created and implemented store displays, promoting sales and growth.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Sales Representative
phone solution
01.2015 - 02.2016
- Demonstrated product features to align with customer needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Performed comprehensive market research to expand sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Airport Service Agent
XIAMEN INTERNATIONAL AIRPORT
02.2010 - 04.2012
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
Education
Master of Professional Accounting - Accounting
University of Tasmania
Hobart2016
Skills
- Records management systems
- Social media management
- Project Management
- MS Office
- Customer Service
- Classroom Organization
- Communication Strategies
- Data Management
Timeline
Student Administrarion and Experience Officer
Melbourne Institute Of Technology
08.2023 - Current
Student Support Officer( Higher Education)
Canterbury Institute Of Management
03.2023 - 08.2023
RTO Admin
Melborne Education Institute
03.2022 - 03.2023
Administration Assistant
7 star pty ltd
06.2018 - 10.2019
Sales Representative
caseway
09.2016 - 01.2018
Sales Representative
phone solution
01.2015 - 02.2016
Airport Service Agent
XIAMEN INTERNATIONAL AIRPORT
02.2010 - 04.2012
Master of Professional Accounting - Accounting
University of Tasmania
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