Jie Wen (Leah) Wu
Brisbane,QLD
Summary
Motivate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining and ordering experiences.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Server
Royal Sri Thai Restaurant
08.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Processed orders and sent to kitchen employees by [Action].
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Commerce And Business Management - Accounting And Business Management
University of Queensland
Brisbane, QLD06.2024
Skills
- Conflict and Complaint Resolution
- Food and Beverage Service
- Warm and Friendly
- High-Volume Dining
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Team Player
- Phone Inquiries
- Adaptable and Flexible
- Billing and Payment Processing
Certification
- COVID SAFE Work Training for Personal
Services
- SITHFAB002 Provide Responsible Service of Alcohol
Timeline
Server
Royal Sri Thai Restaurant
08.2021 - 10.2022
Bachelor of Commerce And Business Management - Accounting And Business Management
University of Queensland
- COVID SAFE Work Training for Personal
Services
- SITHFAB002 Provide Responsible Service of Alcohol
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