JIEZEL D. DELOS REYES
Earlwood,Australia
Summary
Dynamic Integrated Resourcing Support Advisor at Shell with a proven track record in stakeholder engagement and process improvement. Successfully executed high-impact Assurance Audits, enhancing compliance and reducing risks. Adept at employee training and problem-solving, I consistently surpassed KPIs while fostering team cohesion and driving operational efficiency.
Overview
8
8
years of professional experience
Work History
Integrated Resourcing Support Advisor
Shell
Makati City, Philippines
10.2023 - 05.2025
- Administered Enhanced Screening requests for BAU and reorganizations, coordinating outcomes with stakeholders.
- Managed cases using Salesforce WIP while overseeing stakeholder relationships.
- Executed end-to-end processes with third-party providers, consistently surpassing KPIs and SLAs.
- Delivered comprehensive HR operations support, managing maintenance tasks in Workday.
- Troubleshot recruitment-related issues in Workday, resolving system errors to enhance workflow.
- Conducted Assurance Audit, ensuring compliance with external resourcing standards and reducing risk.
- Implemented and monitored Enhanced Screening Processes across reorganizations by coordinating with Re-Org Focal Points.
Project Advisor
Shell
Makati City, Philippines
09.2022 - 09.2023
- Managed simple and complex resourcing-related queries from external candidates and internal customers through the end-to-end model utilized by HR Operations.
- Executed simple and complex Workday maintenance activities and processes.
- Executed Workday resourcing business processes (EIB upload, mass move actions, etc.) to support internal and external resourcing processes.
Sr. Support Supervisor
Shearwater Health Inc.
BGC, Philippines
11.2021 - 08.2022
- Planned, directed, and coordinated quality assurance programs, and formulated quality control policies that met certain thresholds of acceptability from different departments.
- Developed, updated, and implemented guidelines, policies, procedures, and work instructions related to different processing phases.
- Supported the deployment team's goals and activities with licensing audit deliverables, as well as provided sign-offs and feedback on various documentation.
Deployment Coordinator
Shearwater Health Inc.
BGC, Philippines
07.2018 - 11.2021
- Served as liaison between the Immigration Authorities (Embassy), the United States Nurse Recruitment Team, critical stakeholders, and the rest of the team.
- Provided orientation, guidance, and coaching to stakeholders on their current processing stage.
- Assessed problems/issues, collected and evaluated significant or relevant data, evaluated options, proposed solutions, and implemented appropriate solutions.
Knowledge Management Specialist
QBE Shared Services.
BGC, Philippines
04.2017 - 07.2018
- Support provided ranges from answering questions related to the knowledge assets (SharePoint repository, DTP, etc.) to identifying the appropriate Subject Matter Experts.
- Incorporated quality check on DTPs (Desktop Training Procedures) submitted by knowledge custodians prior to publishing.
- Facilitated training and walkthroughs in Global Q DocCenter (Tool to store DTPs) for newly hired Knowledge Custodians.
- Provided communication updates whenever DTPs are published to keep the stakeholders informed of updates that could impact their work.
Education
Master of Commerce - Human Resource Management
Macquarie University
Sydney, NSW07-2027
Bachelor of Science - Business Administration Major in Business Management
Asia Pacific College
Makati, Philippines01.2017
Skills
- Stakeholder engagement
- Process improvement
- Employee training
- Problem-solving
- Great attention to detail
Visa Details
- Visa: Student Visa (500)
- Visa Expiry: 08/27
Timeline
Integrated Resourcing Support Advisor
Shell
10.2023 - 05.2025
Project Advisor
Shell
09.2022 - 09.2023
Sr. Support Supervisor
Shearwater Health Inc.
11.2021 - 08.2022
Deployment Coordinator
Shearwater Health Inc.
07.2018 - 11.2021
Knowledge Management Specialist
QBE Shared Services.
04.2017 - 07.2018
Master of Commerce - Human Resource Management
Macquarie University
Bachelor of Science - Business Administration Major in Business Management
Asia Pacific College
Similar Profiles
Atul SolankiAtul Solanki
Engineer Process Data SubSurface and Wells at ShellEngineer Process Data SubSurface and Wells at Shell
Jake GardenerJake Gardener
Finance Analyst (Treasury) at ShellFinance Analyst (Treasury) at Shell
Harpalpreet KaurHarpalpreet Kaur
Customer Service Representative at shellCustomer Service Representative at shell
Teresa Thomas KalarickalTeresa Thomas Kalarickal
Associate Data Scientist at ShellAssociate Data Scientist at Shell
Billy AngelopoulosBilly Angelopoulos
Work Study Student at Woolworths Supermarket & Mitre10Work Study Student at Woolworths Supermarket & Mitre10