Jigar Patel
Truganina,VIC
Summary
Results-driven and Highly motivated ICT Hardware Sales Professional with over 16 years of experience in B2B/B2C technology sales, account management, procurement, brokerage sales and pricing. Proven track record of driving revenue growth, developing new business, building long-term client relationships, and delivering tailored ICT solutions for enterprise, government, and commercial customers. Skilled in strategic sales, commercial negotiations, pricing, and vendor management, with a strong ability to maximize profitability and exceed sales targets. Holds a Master of Information Technology with MCSE and CCNA certifications, combining technical expertise with strong commercial and customer relationship skills.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Hardware Sales, Procurement and Pricing specialist
EraseIT Pty Ltd
Campbellfield, VIC
07.2014 - Current
- Managed B2B and B2C ICT hardware sales and brokerage sales achieving consistent revenue growth through business development, account management and strategic customer engagement.
- Built and maintained long-term relationships with enterprise, government and commercial clients, increasing customer retention up to 85%, and consistently exceeding sales targets.
- Identified and generated new business opportunities through LinkedIn, Social and strategic networking, attending business expo etc. expand the customer base across Australia and international markets.
- Analysed market trends, customer requirements and sales pipeline to optimise sales strategies, forecast demand and identify revenue growth opportunities using in-house ERP system.
- Prepared competitive hardware pricing, quotations and pre-sales solutions, supporting BDMs to secure multi-national and multi-million-dollar opportunities.
- Developed pricing models and delivered accurate pricing for ICT hardware and technology services based on configuration, condition, and market analysis, enhancing competitive positioning.
- Managed pre-sales quotations, asset recovery plans, and pricing for 4,000+ hardware assets per month, ensuring commercial accuracy and supporting profitability.
- Analysed pricing, profitability and market trends to optimise margins, identify cost-saving opportunities and support commercial decision-making.
- Collaborated with sales, finance and vendors (B2B) to deliver competitive pricing solutions and maximise commercial value.
- Delivered tailored ICT hardware solutions by understanding customer requirements and developing technology recommendations aligned with business needs and budgets.
- Led end-to-end ICT procurement and sourcing activities, including RFx, supplier evaluation, negotiation and contract award.
- Managed strategic vendor relationships, pricing negotiations, supplier performance and procurement.
- Drove cost optimisation and value-for-money outcomes through strategic sourcing, commercial negotiations and supplier management.
- Conducted market analysis, supplier assessments and risk reviews to minimise commercial and operational risk.
- Partnered with cross-functional teams to align procurement activities with business objectives and compliance requirements.
- Supported a team of Business Development Managers by developing competitive pricing for multi-national, multi-year and multi-million-dollar technology opportunities.
- Developed procurement strategies and commercial documentation across hardware.
- Developed and launched eBay stores and Shopify to expand digital sales channels, increase online revenue, and improve brand visibility, while coaching new sales staff to streamline onboarding and performance.
- EraseIT Pty Ltd is an IT Asset Disposition (ITAD) and ICT hardware solutions provider specialising in secure data destruction, IT asset lifecycle management, hardware remarketing, brokerage, and recycling services. The company delivers secure, compliant, and environmentally responsible solutions that maximize the value of retired ICT assets while ensuring data security and regulatory compliance for government, enterprise, and commercial organizations.
Sales Coordinator (Information Technology)
Grays Online
Homebush, Australia
08.2012 - 06.2014
- Managed vendor accounts and maintained strong relationships through regular communication, including emails, phone calls, and face-to-face meetings.
- Coordinated with Account Managers and Business Development Managers on vendor activities, enhancing sales processes and account management efficiency.
- Acted as a key point of contact for vendors, gathering sales information, resolving queries, and ensuring smooth execution of marketplace activities.
- Prepared, reviewed, and managed product listings, including sales content, product descriptions, and promotional information to support successful online campaigns.
- Monitored and maintained stock accuracy across vendor accounts, coordinating inventory updates and stock control processes.
- Analyzed vendor sales data and prepared actionable reports to inform performance tracking and strategic business decisions.
- Assisted with vendor onboarding, account administration, and ongoing relationship management activities.
- Collaborated with internal teams, including Customer Service and Operations, to manage customer enquiries, returns, refunds, and issue resolution.
- Utilised AMS (Auction Management system) platforms, including Sales Manager, Returns Management, and Stock Control systems, to manage account operations and maintain data accuracy.
- Delivered administrative and operational support to streamline account processes, contributing to increased customer satisfaction and sales performance.
- GraysOnline is one of Australia's leading online auction and e-commerce marketplaces, specializing in the sale of IT equipment, industrial equipment, commercial assets, vehicles, consumer goods, and surplus inventory. The company provides auction, valuation, and asset management services for businesses, government organizations, and individual sellers. GraysOnline operates a nationwide online platform, connecting buyers and sellers through transparent and efficient auction processes while delivering innovative solutions for asset recovery and remarketing.
IT Technician
Grays Online
Homebush, Australia
03.2008 - 08.2012
- Diagnosed and resolved hardware and software issues, delivering technical support to internal teams and users, enhancing operational efficiency.
- Installed, configured, maintained, and deployed local hardware solutions based on business requirements.
- Managed internal support requests through email channels, ensuring timely response, tracking, and resolution of technical queries.
- Utilised and maintained IT asset management systems, including ILS, Manhattan Scale, and Auction Management Systems, to track and manage equipment lifecycle processes.
- Managed intake, registration, and processing of IT assets to ensure accurate tracking of desktops, notebooks, servers, and other technology equipment.
- Verified and reconciled received inventory against master asset lists, maintaining asset control and ensuring data accuracy.
- Documented technical resolutions, processes, and troubleshooting outcomes to support knowledge sharing and future reference.
- Collaborated with internal teams to support IT operations, asset management, and technology deployment activities.
- Prioritized daily workload to meet operational requirements and maintain agreed service levels.
Desktop Support
Ocean Realm Pty Ltd
Parramatta, Australia
01.2005 - 07.2007
- Delivered remote desktop support, resolving user technical issues to enhance user satisfaction.
- Administered user accounts, computers, and access permissions within Active Directory to ensure secure and efficient access.
- Facilitated SOE deployment, operating system imaging, and application installation for large-scale desktop rollouts to streamline IT operations.
- Installed, configured, maintained, and deployed hardware, software, network devices, cabling, and IT infrastructure.
- Troubleshot, resolved, and escalated technical issues while maintaining accurate documentation of solutions and procedures.
- Troubleshot LAN connectivity, IP configuration, and network-related issues to maintain reliable operations.
- Followed company IT policies, procedures, and guidelines while managing service requests and internal client support.
Education
Master of Information Technology -
University of Southern Queensland
03-2007
Bachelor of Science -
Gujarat University
07-2002
Skills
- ICT Hardware Sales (B2B & B2C)
- Enterprise sales
- Key Account Management
- Business Development
- Lead generation
- ICT procurement
- Vendor & Supplier Management
- Pricing Strategy & Commercial Analysis
- Negotiation
- IT Asset Lifecycle Management (ITAD)
- Customer Relationship Management (CRM)
- E-commerce sale
- MS-office suite (Word, Excel, Power point, Outlook)
Certification
- Introduction to Generative AI
- AI for Microsoft Office suite
- Transport & Logistics (Warehousing & Storages) Certificate III
- MCSE 2003
- CCNA
Accomplishments
- Recognition of 100% achievement FY21/22 – Exceeded annual sales Target 107%
- Recognition of 100% achievement FY20/21 – Achieve annual sales Target 100%
- Top Performer Award - Everest Peak Performance FY19/20
Timeline
Hardware Sales, Procurement and Pricing specialist
EraseIT Pty Ltd
07.2014 - Current
Sales Coordinator (Information Technology)
Grays Online
08.2012 - 06.2014
IT Technician
Grays Online
03.2008 - 08.2012
Desktop Support
Ocean Realm Pty Ltd
01.2005 - 07.2007
Master of Information Technology -
University of Southern Queensland
Bachelor of Science -
Gujarat University