Summary
Overview
Work History
Education
Skills
References
Timeline
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Jigar Sutariya

Adelaide,SA

Summary

Dedicated IT Support Analyst with over 3 years of experience in managing and maintaining Microsoft 365 environments, Active Directory, and Windows-based systems. Proven track record in delivering exceptional customer service, deploying application software, and supporting end-user computing devices. Adept at collaborating with cross-functional teams to ensure seamless IT operations.

Overview

3
3
years of professional experience

Work History

IT Support Helpdesk

Appello Software & App Development
Sydney, NSW
10.2022 - 03.2023
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

IT Support Analyst

Quad Softech
Surat, Gujarat
01.2021 - 07.2022
  • Managed and maintained the organization's Microsoft 365 environment, ensuring optimal performance and security.
  • Provided first-line support for end-users, resolving hardware and software issues promptly.
  • Deployed and updated application software across multiple departments.
  • Maintained Active Directory, managing user profiles and access permissions.
  • Collaborated with the IT team to implement ITIL best practices, enhancing service delivery.

IT Support Technician

Transglobe Education
Surat, Gujarat
01.2020 - 12.2021
  • Assisted in the installation and configuration of desktop hardware and software.
  • Monitored and responded to help desk tickets, ensuring timely resolution of issues.
  • Conducted training sessions for staff on new software applications.
  • Maintained inventory of IT assets and coordinated with vendors for procurement.

Education

Master of Information Technology(Extension) - Information And Communication Technology

Kaplan School of Business
Adelaide, SA
06-2025

Bachelor of Computer Applications - Information And Communication Technology

Shree Shambhubhai V Patel College
Surat, Gujarat
05-2021

Skills

  • Microsoft 365 administration
  • Network troubleshooting
  • Application deployment
  • Customer service
  • ITIL best practices
  • Technical documentation

References

References available upon request.

Timeline

IT Support Helpdesk

Appello Software & App Development
10.2022 - 03.2023

IT Support Analyst

Quad Softech
01.2021 - 07.2022

IT Support Technician

Transglobe Education
01.2020 - 12.2021

Master of Information Technology(Extension) - Information And Communication Technology

Kaplan School of Business

Bachelor of Computer Applications - Information And Communication Technology

Shree Shambhubhai V Patel College

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Jigar Sutariya