Jigar Tailor
Canberra
Summary
To work in a challenging environment as customer support and give my best to the job assigned for the development of the organization and self-growth in pursuit of excellence.
Over 4 years of experience as customer service representative in multiple fields. Extensive experience in customer service/support using salesforce CRM software and other tools. Sound knowledge of various complex functions of Citrix CRM tool. Excellent in analyzing customers issues and assisting them on spot. Good knowledge on Microsoft Operating Systems and Microsoft office suite tools. Excellent communication skills over phone and emails.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Karabar Post LPO
01.2025 - Current
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service representative
7 eleven
06.2023 - Current
- Customer service
- Daily cleaning between forecourt and inside the shop
- Refilling of shop stock
- Daily communication between managers and staff members
- Up-selling and support of promotional activity
- Food handling and preparation, maintaining food safety and hygiene practices
Console operator- Team member
BP fuel Station
05.2023 - 06.2023
- Customer service
- Daily cleaning between forecourt and inside the shop
- Refilling of shop stock
- Daily communication between managers and staff members
- Up-selling and support of promotional activity
- Food handling and preparation, maintaining food safety and hygiene practices
Retail Manager
Metro Fuel Station
03.2021 - 04.2023
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines
Customer Service Representative/Help desk
Australia Post
06.2020 - 06.2022
- Organize and maintain documentation and categorization
- Maintain and keep products’ account
- Process remittance transactions for customers
- Manages financial transactions for branch
- Give better service to customers
- Respond to queries either in person or over the phone
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
Customer Service Representative/Help desk
DATACOM
04.2018 - 07.2020
- Worked for Service NSW project- SIRA (State Insurance Regulatory Authority)
- Handling customers’ queries and giving information and assistance for SIRA
- Process claims and transactions on behalf of customer
- Collaborate with technical support team members to properly manage customer inquiry and escalate issues where required
- Manage customer expectation regarding estimated response times for issue resolution
- Help resolve technical questions for the customer efficiently and effectively
- Preparing and updating case notes for follow up information
- Logon via Citrix for resetting passwords for customer
- Assist customer for queries
- Guide customer for online navigation
- Escalate to technical team if customer need further assistance
- Prepare case in system for follow up
Customer Service Representative/Help desk
Australia Post
04.2016 - 09.2017
- Organize and maintain documentation and categorization
- Maintain and keep products’ account
- Process remittance transactions for customers
- Manages financial transactions for branch
- Give better service to customers
- Respond to queries either in person or over the phone
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
Education
Masters - Manufacturing and Engineering Management
University of Technology Sydney
01.2018
B.Tech - Mechanical Engineering
Narsee monjee institute of Management and Technology Studies
01.2014
12th -
GSEB
01.2010
10th -
GSEB
01.2008
Skills
- Windows 10
- MacOS
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Salesforce CRM
- Citrix CRM
Languages
English
Hindi
Gujarati
Personal Traits
- Good communication skills focused
- Quick learner
- Disciplined
- Sincere
Timeline
Customer Service Representative
Karabar Post LPO
01.2025 - Current
Customer service representative
7 eleven
06.2023 - Current
Console operator- Team member
BP fuel Station
05.2023 - 06.2023
Retail Manager
Metro Fuel Station
03.2021 - 04.2023
Customer Service Representative/Help desk
Australia Post
06.2020 - 06.2022
Customer Service Representative/Help desk
DATACOM
04.2018 - 07.2020
Customer Service Representative/Help desk
Australia Post
04.2016 - 09.2017
B.Tech - Mechanical Engineering
Narsee monjee institute of Management and Technology Studies
12th -
GSEB
10th -
GSEB
Masters - Manufacturing and Engineering Management
University of Technology Sydney
Similar Profiles
Suzanne Shuxian TanSuzanne Shuxian Tan
Counter Operator at Australia Post Plympton LPO and Happy Valley LPOCounter Operator at Australia Post Plympton LPO and Happy Valley LPO
Jandeep KaurJandeep Kaur
Retail Sales Associate at Australia Post LPO , Lotto ShopRetail Sales Associate at Australia Post LPO , Lotto Shop
Vimal PrasadVimal Prasad
Customer Service Associate at Australia Post LPOCustomer Service Associate at Australia Post LPO