Jigisha Chaudhary
Brisbane
Summary
Diligent Child Support Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Intensive Collection Service Officer APS4
Services Australia
2025.11 - Current
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Child Support Service Officer APS4
Services Australia
2025.02 - 2025.11
- Facilitated customer inquiries and resolved issues efficiently to enhance service satisfaction.
- Processed transactions accurately while adhering to company policies and procedures.
- Collaborated with team members to streamline operational workflows, improving response times.
- Trained new staff on customer service protocols and system usage for improved performance.
- Promoted to APS 4
- Training new staff members
Child Support Service Officer APS3
Services Australia
2024.06 - 2025.02
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
Home Loan Services Specialist
Commonwealth Bank
2023.02 - 2024.06
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Reviewed loan files and updated to match current standards.
- Compiled closing packages for drafting and presentation accuracy.
Home Loan Pre Qualification Specialist
Commonwealth Bank
2022.10 - 2023.02
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Retail Store Manager
7 Eleven Gas Station
2022.03 - 2022.10
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business strategy by implementing improvements based on guest feedback.
- Examined merchandise to verify correct pricing and attractive displays.
- Submitted orders for new inventory.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Grew company sales 25% by devising strategic promotional plans capitalizing on changing market conditions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Store Manager
BP Gas Station Service
2015.11 - 2022.03
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business strategy by implementing improvements based on guest feedback.
- Examined merchandise to verify correct pricing and attractive displays.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Diploma in Management -
Australian Institute of Entrepreneurship
Melbourne, VICAdvanced Diploma in Management -
World Collage
Perth, WASkills
- Department Oversight
- Performance Monitoring
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Records Organization and Management
- Effective Working Relationships
- Stockroom Management
- Client Account Management
- Sales Development
Languages
hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Intensive Collection Service Officer APS4
Services Australia
2025.11 - Current
Child Support Service Officer APS4
Services Australia
2025.02 - 2025.11
Child Support Service Officer APS3
Services Australia
2024.06 - 2025.02
Home Loan Services Specialist
Commonwealth Bank
2023.02 - 2024.06
Home Loan Pre Qualification Specialist
Commonwealth Bank
2022.10 - 2023.02
Retail Store Manager
7 Eleven Gas Station
2022.03 - 2022.10
Retail Store Manager
BP Gas Station Service
2015.11 - 2022.03
Diploma in Management -
Australian Institute of Entrepreneurship
Advanced Diploma in Management -
World Collage