Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Passions
Training
Passions
Training
JIGNA GORIANI

JIGNA GORIANI

Sydney,NSW

Summary

Highly skilled Sr. HRIS Analyst with over 7 years of experience specializing in the utilization of HR Systems to support organizational objectives. Proven ability to manage and analyze human resource data, enhance system efficiencies, and implement new processes. Expertise in HRIS systems including PeopleSoft, Avature, and ServiceNow. Demonstrated history of partnering with cross-functional teams to improve HR operations through system upgrades and enhancements. Excellent communicator with strong interpersonal skills and high customer focus, committed to delivering superior service and innovative solutions. Keen to balance employer business goals with employee desires and concerns. Skilled at applying technical and statistical science to workforce optimization without losing sight of human empathy.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Sr HRIS Analyst

CBRE
05.2018 - Current
  • Global CRM Migration: Successfully led the global CRM migration from Taleo to Avature, including training over 100 staff members, ensuring a seamless transition and user adoption
  • Project Efficiency: Utilized JIRA to manage project tasks and deadlines, improving project efficiency by 20%
  • Process Streamlining: Reduced the average system response time by 15% through streamlined HRIS processes
  • HR Metrics Reporting: Created complex reports and analytics for HR metrics, significantly improving decision-making
  • System Integration: Successfully implemented integrations for PeopleSoft, enhancing functionality and user experience
  • Data Integrity: Conducted regular audits on HRIS systems to ensure data integrity, accuracy, and compliance
  • Business Process Optimization: Identified clients' 'pain points' and designed effective system configuration solutions, optimizing HR business processes
  • Process Improvement: Partnered with recruiting leadership globally to identify and implement process improvement initiatives
  • System Enhancements: Coordinated system improvements, automation, and enhancements with stakeholders, regions, and users, ensuring continuous improvement
  • Product Upgrades: Proactively provided advice about product upgrades, development, and training to improve system adaptation
  • BAU Support: Led BAU support and enhancements, overseeing day-to-day operations, coordinating incident response, and implementing process improvements, resulting in improved system reliability and minimized downtime.

Corporate Travel Counsellor

American Express Global Business Travel
12.2010 - 03.2018
  • Provided end-to-end travel planning services for corporate clients, resulting in a 25% increase in company savings
  • Addressed client inquiries and resolved issues swiftly, leading to a 40% increase in client satisfaction scores
  • Managed relationships with airlines, hotels, and ground transportation providers to ensure a seamless travel experience for clients
  • Championed customer service, focusing on acquiring, keeping, and engaging customers
  • Drove change using SMART processes and presented upcoming travel trends to the team during tactical meetings.
  • Trained new hires on company systems and best practices, contributing to the success of the team as a whole.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to enhance team performance.

HR Systems Analyst

Transguard
08.2003 - 01.2005
  • Provided HRIS support for day-to-day activities, including system troubleshooting and user training
  • Assisted in implementation of new HRIS modules, resulting in increased system functionality and user satisfaction by 25%.
  • Managed range of HRIS projects, including system updates, enhancements, and integrations including conducting User Training session and providing Hyper care support.
  • Played pivotal role in data extraction, report generation, and data analysis for HR management.
  • Initiated business requirement discussions for understanding as-is processes and To-Be processes.
  • Performed Gap Analysis and designed process changes with proper documentation.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Education

High School Diploma -

Mithibai College, Mumbai
01.2009

Bachelor of Engineering in Electronics -

NYSS Mumbai University, Mumbai
12.2001

Skills

  • HRIS Expertise
  • Project Delivery
  • Data Extraction and Integrity
  • Process enhancement
  • System Analysis and configuration
  • Trend modelling
  • Analytical Thinking
  • BAU Support
  • Jira
  • Integrations
  • Change Management
  • Oracle PeopleSoft
  • Avature
  • HR Analytics and Reporting
  • ServiceNow
  • Training and mentoring

Websites

Certification

Avature SME Certificate

Timeline

Sr HRIS Analyst - CBRE
05.2018 - Current
Corporate Travel Counsellor - American Express Global Business Travel
12.2010 - 03.2018
HR Systems Analyst - Transguard
08.2003 - 01.2005
Mithibai College - High School Diploma,
NYSS Mumbai University - Bachelor of Engineering in Electronics,

Passions

  • Automation using AI/ML
  • Robotics
  • Driving

Training

  • Oracle Talent Management Cloud 2017 Certified Implementation Specialist
  • Oracle eBusiness Suite 11i training at Oracle Corporation, Dubai.
  • Oracle Self Service (11.5.9 release) at Oracle Corporation, Dubai.
  • Sabre GDS Training

Passions

  • Automation using AI/ML
  • Robotics
  • Driving

Training

  • Oracle Talent Management Cloud 2017 Certified Implementation Specialist
  • Oracle eBusiness Suite 11i training at Oracle Corporation, Dubai.
  • Oracle Self Service (11.5.9 release) at Oracle Corporation, Dubai.
  • Sabre GDS Training

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