Jigna Joshi
Truganina,Australia
Summary
A Reliable OSHC Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3+ years of management performance.
Overview
15
15
years of professional experience
Work History
Area Manager and Nominated Supervisor
Kelly Club
10.2021 - Current
- Carry out Nominated Supervisor and Educational Leader duties
- Assist in collecting proof of course enrolment or progress reports from staff when required
- Ensure that all services adhere to local and national regulations
- Minimize the risk of regulatory issues and penalties
- Site visits to schools to evaluate the extent to which each centre adheres to program
- Gather incident reports and support coordinators in writing incident reports
- Check and monitor staff timesheets and hours
- Approving Timesheets to ensure all the rostered hours are entered in the system ready for payroll
- Monitor budgets at programs
- Active participation in the Leadership Discussion and Program Observation during Assessment and Rating Process
- Assist in the setup of new programs
- Identify recruitment needs and follow process to get vacancies approved
- Identify, interview, select and offer candidates
- Impart (or delegate) inductions to new hires and ensure their onboarding includes all the necessary training throughout the probationary period of employment
- Train team members in Responsible Person duties
- Attend internal training sessions and regular meetings regarding recruitment
- Lead a team of coordinators and educators
- Monitor and maintain appropriate staffing levels at each program
- Assess and maintain high-quality standards of childcare services
- Monitor and improve curriculum, safety protocols, and overall child development
- Hold regular meetings with Coordinators to track progress and monitor issues with schools, parents and children
- Conduct periodic performance reviews with Coordinators
- Instigate investigations and conduct meetings regarding incidents and/or staff performance according to policies and procedures
- Efficiently delegate responsibilities to Mentor Coordinators as appropriate in accordance with their position description
- Conduct Compliance Checks at least once a Term
- Supporting Program Coordinators with Inclusion Support Applications
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
OSHC Coordinator
Kelly Club
02.2021 - 10.2021
- Supervision of the quality, development, implementation and evaluation of the programs and routines
- Weekly Program Planning and Provision of program to include flexibility, variety, fun, safety, choices and support for the physical, social and emotional well-being of children
- Plan for and facilitate the inclusion of children with additional needs, including children with disabilities, children with complex health support needs
- Medical Management of children with Medical Conditions
- Enrolment and Child Care Subsidy processing
- Oversee the development / supervision of rosters to meet child to staff ratio requirements
- Oversee Resource and Food orders
- Preparation of Weekly Budgets and Service Reports and Term Reports
- Sending through Weekly newsletters
- Ensure bookings have been charged and children have been signed out
- Co-ordinate the purchase of all materials needed for the daily running of the programmes
- Ensure the staff roster is completed and distributed to all staff one week in advance
- Co-ordinate with staff any roster changes
- Responsible for the enrolment process (dealing with customers enquiries, supplying enrolment forms, booking children into the programmes and sending out confirmations)
- Along with Programme Director, recruit and manage programme staff
- Carry the programme phone regularly and deal with all customers correspondence via phone and email
- Follow all Programme Policies and Procedures
- Responsible for the local area marketing of program
- Build and foster wonderful connections and relationships with the children, parents, & school
- Ensure compliance with policy and organisational procedures
- Undertake administrative requirements including Invoicing, Rolls, bookings and phone calls
- Induction to new team members
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Family Day Care Coordinator
Nile Family Day Care
02.2021 - 10.2021
- Lead and guide Family Day Care Educators to ensure that all aspects of the National Quality Framework are implemented with a focus on continuous practice improvement
- Support Family Day Care Educators in working towards achieving high quality in all seven quality areas as defined in the National Quality Standards
- Support Educators to implement the principles and practices of an approved learning framework (Victorian Early Years Learning and Development Framework, National Early Years Learning Framework)
- Assist in service planning and implementation of service developments consistent with the Strategic Plan, DET legislation, Victorian and National government
- Provide advice and support to Family Day Care Educators to ensure that programs are inclusive and meet the needs of all children and families
- Ensure Family Day Care outcomes at an operational level are consistent with set objectives and goals; initiate performance improvement as required and deliver professional development to Educators
- Ensure Family Day Care Educators operate within the requirements of the Education and Care Services National Law Act 2010 and the Education and Care Services National Regulations 2011 and the policy and procedures
OSHC Coordinator
Junior Adventures Group (OSHClub)
02.2019 - 01.2021
- Responsible for the preparation, implementation and evaluation of a developmentally appropriate program for individual children or groups
- Responsible for the supervision of students on placement
- Responsible for ensuring a safe environment is maintained for both staff and children
- Responsible for ensuring that records are maintained accurately for each child in their care
- Develop, implement and evaluate daily care routines
- Ensure that the centre or service’s policies and procedures are adhered to
- Liaise with families ensuring relationships are dealt with effectively
- Quality standards embedded in daily practice providing children with an environment where every day is engaging, fun and inclusive
- Resources maintained and managed effectively
OSHC Educator
Junior Adventures Group (OSHClub)
10.2015 - 01.2019
- Ensure all National Laws and National Regulations are adhered to at all times
- Contribute to the Quality Improvement Plan (QIP)
- Ensure child/educator ratios (1-15) at all times
- Ensuring all daily/weekly/monthly checklists are completed such as the toilet checklist and safety checklist
- Ensure all children are signed in/out of care appropriately
- Ensure any other administration duties are completed in a timely manner
- Be responsive to children’s individual needs, interests and abilities ensuring that all interactions are positive, meaningful and respectful
- Implement a variety of strategies to guide positive behaviour
- Provide a range of activities and experiences, setting up the environment that is inclusive and inviting
- Build and foster wonderful connections and relationships with the children, parents, & school
- Families are informed about the program and their child's progress
- Follow all program Policies and Procedures
- Each child’s learning and development is assessed or evaluated as part of an ongoing cycle of observation, analysing learning, documentation, planning, implementation and reflection
Recovery Associate
Big W
01.2010 - 01.2011
- Customer Service
- Organizing Display Area
- Stock Control, Scanning Bar Codes
- Handling Cash Register
- Stock & shelf filling
- Ticketing Products using APN/ Key code
- Finding out Stock Availability and those on Order
- Using System to track the Order Date & ETA of Delivery
Education
First Aid Qualification – HLTAID012 -
10.2024
Diploma in Early Childhood Education and Care -
Ashley Institute
Sunshine01.2015
Post Grad Diploma in Computer application -
Saurashtra Uni
01.2009
Master of Commerce -
Saurashtra University
01.2005
Bachelor of Commerce -
Saurashtra University
01.2002
Skills
- Effective administration
- Business, Marketing, Financial, Operational, Human Resource, Performance, Customer Relationship, Staff Training and Development management
- Leadership, Interpersonal, Problem-solving, Supervisory skills
- Time management
- Attention to detail
- Verbal and Written communication
- Teamwork
- Energetic flexible, multi-tasking, multicultural interaction, Relationship building
- Quality Assurance
- Recruitment and hiring
References
Available upon requests
Special Recognition Award as a Coordinator and an Area Manager from Kelly Club
I have been awarded as The Best Coordinator of the Year (2021) and as an Outstanding Area Manager (2023)
Timeline
Area Manager and Nominated Supervisor
Kelly Club
10.2021 - Current
OSHC Coordinator
Kelly Club
02.2021 - 10.2021
Family Day Care Coordinator
Nile Family Day Care
02.2021 - 10.2021
OSHC Coordinator
Junior Adventures Group (OSHClub)
02.2019 - 01.2021
OSHC Educator
Junior Adventures Group (OSHClub)
10.2015 - 01.2019
Recovery Associate
Big W
01.2010 - 01.2011
Post Grad Diploma in Computer application -
Saurashtra Uni
Master of Commerce -
Saurashtra University
Bachelor of Commerce -
Saurashtra University
First Aid Qualification – HLTAID012 -
Diploma in Early Childhood Education and Care -
Ashley Institute
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