JIGNESH PATEL
Upper Swan,WA
Summary
Follows scripts or guidelines to ensure consistency and accuracy in responses while also demonstrating empathy and
understanding.
Collaborates with team members and supervisors to meet performance targets and contribute to overall customer
satisfaction.
Overview
6
6
years of professional experience
Work History
Container Unloader
Young Guns Container crew
Perth, WA
06.2023 - 10.2023
- Efficiently packages customer orders, ensuring accuracy and timeliness in product selection and arrangement within cartons or boxes
- Utilizes proper lifting techniques to handle packages safely, minimizing the risk of injury and maintaining workplace health standards
- Collaborates with team members to streamline packaging processes and meet shipping deadlines
- Maintains a clean and organized workspace to facilitate smooth workflow and efficient order fulfillment.
- Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
Production Worker
PMFresh
Perth, WA
06.2023 - 09.2023
- Production workers in this role are primarily responsible for operating packaging machinery and equipment
- Maintaining cleanliness and hygiene in production area is paramount, especially when dealing with fresh food products
- Meeting production targets is a key performance indicator for production workers
- This involves working efficiently to package the required quantity of products within the specified timeframe while maintaining quality standards
- Ensuring the quality and integrity of the packaged products is crucial
- Production workers need to inspect packaged items for defects, ensuring they meet quality standards and specifications.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Store Person
Eroma
Perth, WA
04.2023 - 09.2023
- Receiving, organizing, and maintaining inventory within a warehouse or storage facility
- Responsibilities include accurately recording incoming and outgoing stock, conducting regular stock checks to ensure accuracy, and safely storing items according to organizational procedures
- Preparing orders for dispatch, coordinating with suppliers and other team members, and adhering to health and safety regulations to maintain a safe working environment.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Customer Service Representative
Maruti Suzuki
, Gujrat
05.2019 - 09.2022
- Handled customer inquiries, answered questions, and resolved problems in timely manner
- Performed sales analytics and provided recommendations that increased sales
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Call Center Representative
Vodafone | Ahemadabad
, Gujrat
03.2018 - 08.2019
- Acts as the first point of contact for customers, addressing inquiries, resolving issues, and providing product or service information
- Utilizes communication skills to handle a high volume of incoming calls, emails, or chats in a professional and courteous manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
S.m PATEL
03.2017
Skills
- Customer service, Computer literacy, Communication skills, Time management, Microsoft word, Documentation review
- Physical examinations, Microsoft excel, English, Detail, organization
- Warehouse Safety
- Heavy Lifting Proficiency
- Pallet Jack Handling
- Efficient Stacking
- Site clearing
- Package handling
- Workplace Safety
- Pallet Jack Operation
Timeline
Container Unloader
Young Guns Container crew
06.2023 - 10.2023
Production Worker
PMFresh
06.2023 - 09.2023
Store Person
Eroma
04.2023 - 09.2023
Customer Service Representative
Maruti Suzuki
05.2019 - 09.2022
Call Center Representative
Vodafone | Ahemadabad
03.2018 - 08.2019
High School Diploma -
S.m PATEL
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