Proactive and results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments while bringing a positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator/Team Leader
PlaceMakers
05.2022 - Current
Enhanced dispatch efficiency by implementing new strategies and process enhancements to drive continuous program improvement.
Assisted in the development of performance metrics for Operations team leading to increased productivity and accountability.
Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Field/T3 support co-ordinator
Voxelmaps
12.2021 - 05.2022
Collaborate with the Regional Manager and technical lead to ensure the smooth running of the Project In support of the Pedestrian Mapping Project, record and maintain inventory of all project equipment.
Mission management and Daily reporting as required during the Project
Executed morning brief in agile manner discussing backlog of missions, progress and completion percentage
Research mission background, planning daily activities and monitor progress online to fix issues fast to achieve better outcome
Designed and improved a walk pattern and flow to improve efficiency and accuracy of mapping
Created a user journey incorporating operator feedback to improve existing process resulted in 98% of valid data collection
Duty Manager/GM Buyer/Grocery Manager
New World NZ
04.2018 - 12.2021
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Working in coordination with different departments to maintain a well-presented store.
Dealing with customer complaints and product recalls on a regular basis.
Loss prevention and credit control to minimize store loss.
Responsible for staff induction, training, and performance management of grocery replenishment team.
Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
Actively involved in inventory management to maximize stock availability on shelf.
Assistant Manager- Delicatessen
PAK'nSAVE
02.2015 - 03.2018
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Maintained visually appealing and effective displays for the entire department. Responsible for Customer orders and complaint addressing process.
Ordering and managing stock and monitoring sales.
Effective management of departmental processes and staff.
Ensures sales and GP targets are met and exceeded.
Education
Level 6 Tech Career Accelerator - User Experience Design
Misison Ready
Auckland
10-2022
Bachelor of Pharmacy - BPharm - Pharmacy
Rajiv Gandhi University of Health Sciences
09.2010
Skills
Problem Solving
Adaptability and flexibility
Effective communication
Strong safety awareness
Time-efficient
Multitasking & Prioritization
Proficient in computer applications
Technologically adept
Analytical thinking
Productivity Improvement
Accomplishments
Successfully maintained an average DIFOT of over 94% while leading the team to ensure 98% accuracy with no reportable injury and incident at Placemakers.
Successfully completed the Fletcher Building Step Up leadership program, during which I developed and implemented a business improvement project that enhanced employee engagement at the branch.
Achieved 100% completion of missions before time with only 2% revisited at Voxelmaps.
Nominated multiple times for employee of the month for going extra mile and step up when needed at New World and achieved less than 2% of out of stock SKU's optimising inventory management.
Certification
Forklift Operator License - F Endorsement
St John First Aid certificate
Languages
English
Hindi
Gujarati
Timeline
Dispatch Coordinator/Team Leader
PlaceMakers
05.2022 - Current
Field/T3 support co-ordinator
Voxelmaps
12.2021 - 05.2022
Duty Manager/GM Buyer/Grocery Manager
New World NZ
04.2018 - 12.2021
Assistant Manager- Delicatessen
PAK'nSAVE
02.2015 - 03.2018
Level 6 Tech Career Accelerator - User Experience Design