Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jignesh Patel

New Lynn,Auckland

Summary

  • Proactive and results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments while bringing a positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator/Team Leader

PlaceMakers
05.2022 - Current
  • Enhanced dispatch efficiency by implementing new strategies and process enhancements to drive continuous program improvement.
  • Assisted in the development of performance metrics for Operations team leading to increased productivity and accountability.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Field/T3 support co-ordinator

Voxelmaps
12.2021 - 05.2022
  • Collaborate with the Regional Manager and technical lead to ensure the smooth running of the Project In support of the Pedestrian Mapping Project, record and maintain inventory of all project equipment.
  • Mission management and Daily reporting as required during the Project
  • Executed morning brief in agile manner discussing backlog of missions, progress and completion percentage
  • Research mission background, planning daily activities and monitor progress online to fix issues fast to achieve better outcome
  • Designed and improved a walk pattern and flow to improve efficiency and accuracy of mapping
  • Created a user journey incorporating operator feedback to improve existing process resulted in 98% of valid data collection

Duty Manager/GM Buyer/Grocery Manager

New World NZ
04.2018 - 12.2021


  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Working in coordination with different departments to maintain a well-presented store.
  • Dealing with customer complaints and product recalls on a regular basis.
  • Loss prevention and credit control to minimize store loss.
  • Responsible for staff induction, training, and performance management of grocery replenishment team.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Actively involved in inventory management to maximize stock availability on shelf.

Assistant Manager- Delicatessen

PAK'nSAVE
02.2015 - 03.2018
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Maintained visually appealing and effective displays for the entire department. Responsible for Customer orders and complaint addressing process.
  • Ordering and managing stock and monitoring sales.
  • Effective management of departmental processes and staff.
  • Ensures sales and GP targets are met and exceeded.


Education

Level 6 Tech Career Accelerator - User Experience Design

Misison Ready
Auckland
10-2022

Bachelor of Pharmacy - BPharm - Pharmacy

Rajiv Gandhi University of Health Sciences
09.2010

Skills

  • Problem Solving
  • Adaptability and flexibility
  • Effective communication
  • Strong safety awareness
  • Time-efficient
  • Multitasking & Prioritization
  • Proficient in computer applications
  • Technologically adept
  • Analytical thinking
  • Productivity Improvement

Accomplishments

  • Successfully maintained an average DIFOT of over 94% while leading the team to ensure 98% accuracy with no reportable injury and incident at Placemakers.
  • Successfully completed the Fletcher Building Step Up leadership program, during which I developed and implemented a business improvement project that enhanced employee engagement at the branch.
  • Achieved 100% completion of missions before time with only 2% revisited at Voxelmaps.
  • Nominated multiple times for employee of the month for going extra mile and step up when needed at New World and achieved less than 2% of out of stock SKU's optimising inventory management.

Certification

  • Forklift Operator License - F Endorsement
  • St John First Aid certificate


Languages

English
Hindi
Gujarati

Timeline

Dispatch Coordinator/Team Leader

PlaceMakers
05.2022 - Current

Field/T3 support co-ordinator

Voxelmaps
12.2021 - 05.2022

Duty Manager/GM Buyer/Grocery Manager

New World NZ
04.2018 - 12.2021

Assistant Manager- Delicatessen

PAK'nSAVE
02.2015 - 03.2018

Level 6 Tech Career Accelerator - User Experience Design

Misison Ready

Bachelor of Pharmacy - BPharm - Pharmacy

Rajiv Gandhi University of Health Sciences
Jignesh Patel