JIHYUN Jung (JENNA)
Cairns,QLD
Summary
Experienced in providing attentive service in fast-paced restaurant settings. Strong communication skills, developed through advertising and administration, ensure guest satisfaction and smooth operations. Proven track record of maintaining a clean, organized workspace while delivering high-quality service. Reliable and flexible in meeting changing demands, with proficiency in customer interaction, order accuracy, and maintaining a clean dining area.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
Chung-Ang ICS
09.2024 - 03.2025
- Achieved high levels of accuracy in data entry tasks using Excel while adhering to strict deadlines.
- Provided administrative support, including document preparation and presentation design.
- Developed clear and engaging lecture scripts through thorough research and by using authentic language.
Administration Assistant
Winter Korean Education Center
05.2024 - 02.2025
- Improved customer satisfaction by offering prompt, professional support to international students via phone, SNS, email, or in person.
- Maintained inventory of office supplies and placed orders.
- Updated client databases regularly while maintaining accuracy in details comprehensively.
Account Executive
Hook Contents
04.2022 - 04.2024
- Conducted market research to support data-driven decisions in targeted ad campaigns.
- Boosted client brand awareness with innovative marketing campaigns.
- Measured and reported digital campaign performance.
Cleaning Crew Member
Homeplus
02.2015 - 02.2016
- Maintained cleanliness in dining area of major hypermarket, contributing to a pleasant atmosphere for customers.
- Emptied trashcans and transported waste to collection areas.
Wait Staff Member
Baro Hwadeok Chicken
02.2014 - 05.2015
- Minimized wait times by seating guests quickly during peak hours, improving customer experience.
- Maintained dining area cleanliness and organization.
- Used POS system to place orders, manage bills.
- Served food and beverages promptly.
Education
Bachelor of Media Communication - Media Communication
Kwangwoon University
Seoul, South Korea08-2018
Skills
- Customer service
- Strong Multitasking Skills
- Effective Communication Skills
- Team Collaboration
- Adaptability to Fast-Paced Environments
- Proficient in Microsoft Office (Word, Excel, PowerPoint, etc)
- Skilled in Adobe Creative Suite (Photoshop, Illustrator, etc)
Certification
- RSA
- RSG
LANGUAGES
English
Professional Working
Korean
Native or Bilingual
Timeline
Office Assistant
Chung-Ang ICS
09.2024 - 03.2025
Administration Assistant
Winter Korean Education Center
05.2024 - 02.2025
Account Executive
Hook Contents
04.2022 - 04.2024
Cleaning Crew Member
Homeplus
02.2015 - 02.2016
Wait Staff Member
Baro Hwadeok Chicken
02.2014 - 05.2015
Bachelor of Media Communication - Media Communication
Kwangwoon University
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