Tricia Kennedy

-Cleaned accommodation and kitchen facilities.

-Answered customer enquiries via telephone / online / website relating to accommodation bookings / processing / cancellations, cooking class bookings, gift vouchers, processing of payments, utilising accommodation software.

-Ordered food and perishable supplies for cooking classes, kitchen and accommodation facilities.

-Performed stock and inventory management to ensure adequate levels of stock.

-Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.

-Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management.

-Managed sensitive information discreetly, maintaining confidentiality as required by legislation.

-Monitored case progress for timely completion and compliance with procedure and legislation.

-Maintained high level of client confidentiality, following strict guidelines, and recommendations.

-Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

-Provided crisis intervention to vulnerable individuals.

-Debt collection and complaint management.

-Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

-Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.

-Utilised excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

-Maintained accurate case records and documentation, ensuring proper information sharing among relevant government departments.

-Conducted searches of individuals, vehicles and premises.

-Trained in firearms and self-defence tactics.