Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Tricia Kennedy

Stirling,SA

Summary

I am a reliable individual that prides myself on my work ethic, problem solving abilities and customer service skills. I have had experience working in the public and private sector and I am now seeking employment in an area that is of interest to me. I love cooking, gardening and living in the Adelaide Hills.

Overview

41
41
years of professional experience

Work History

Customer Service / Cleaner / Kitchen Hand

Sticky Rice Cooking School
11.2020 - 12.2024


-Cleaned accommodation and kitchen facilities.


-Answered customer enquiries via telephone / online / website relating to accommodation bookings / processing / cancellations, cooking class bookings, gift vouchers, processing of payments, utilising accommodation software.


-Ordered food and perishable supplies for cooking classes, kitchen and accommodation facilities.


-Performed stock and inventory management to ensure adequate levels of stock.

Child Support Case Officer

Australian Federal Government
11.1998 - 05.2019


-Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.


-Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management.


-Managed sensitive information discreetly, maintaining confidentiality as required by legislation.


-Monitored case progress for timely completion and compliance with procedure and legislation.


-Maintained high level of client confidentiality, following strict guidelines, and recommendations.


-Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.


-Provided crisis intervention to vulnerable individuals.


-Debt collection and complaint management.

Police Officer

Australian Federal Police
11.1983 - 10.1998


-Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.


-Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.


-Utilised excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.


-Maintained accurate case records and documentation, ensuring proper information sharing among relevant government departments.


-Conducted searches of individuals, vehicles and premises.


-Trained in firearms and self-defence tactics.

Education

Bachelor of Social Work - Did Not Complete

Institute of Technology
Adelaide, SA

Skills

    -Fluent in French and Italian

    -Customer service

    -Reliability and punctuality

    -Problem-solving

    -Attention to detail

    -Health and safety compliance

    -Record keeping

    -Strong work ethic

    -Adaptable and flexible

    -Teamwork and collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual
Italian
Native or Bilingual

Interests

-Gardening

-Travel

-Interior design

-Cooking

-Gin

Timeline

Customer Service / Cleaner / Kitchen Hand

Sticky Rice Cooking School
11.2020 - 12.2024

Child Support Case Officer

Australian Federal Government
11.1998 - 05.2019

Police Officer

Australian Federal Police
11.1983 - 10.1998

Bachelor of Social Work - Did Not Complete

Institute of Technology
Tricia Kennedy