I am a reliable individual that prides myself on my work ethic, problem solving abilities and customer service skills. I have had experience working in the public and private sector and I am now seeking employment in an area that is of interest to me. I love cooking, gardening and living in the Adelaide Hills.
-Cleaned accommodation and kitchen facilities.
-Answered customer enquiries via telephone / online / website relating to accommodation bookings / processing / cancellations, cooking class bookings, gift vouchers, processing of payments, utilising accommodation software.
-Ordered food and perishable supplies for cooking classes, kitchen and accommodation facilities.
-Performed stock and inventory management to ensure adequate levels of stock.
-Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service.
-Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management.
-Managed sensitive information discreetly, maintaining confidentiality as required by legislation.
-Monitored case progress for timely completion and compliance with procedure and legislation.
-Maintained high level of client confidentiality, following strict guidelines, and recommendations.
-Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
-Provided crisis intervention to vulnerable individuals.
-Debt collection and complaint management.
-Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
-Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
-Utilised excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
-Maintained accurate case records and documentation, ensuring proper information sharing among relevant government departments.
-Conducted searches of individuals, vehicles and premises.
-Trained in firearms and self-defence tactics.
-Fluent in French and Italian
-Customer service
-Reliability and punctuality
-Problem-solving
-Attention to detail
-Health and safety compliance
-Record keeping
-Strong work ethic
-Adaptable and flexible
-Teamwork and collaboration
-Gardening
-Travel
-Interior design
-Cooking
-Gin