Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jil Fernandes

Summary

Customer-focused professional with successful 27 year career in Customer Service sector.

Experienced at working in a fast-paced environment.

Committed to superior customer service, confident in interactions with individuals.


Overview

27
27
years of professional experience

Work History

Customer Service Cafe Manager

O'Le Enmore
01.2013 - 10.2023
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Assisting with food preparation ,barista and handing and serving of alcohol RSA
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.


2IC Senior Hair Stylist

Elegance Hairdressing
09.2012 - 11.2014
  • Managed and maintained a large client base consisting of personal clients
  • Colour Application, Women's/Gents/kids cuts
  • Initiated and engaged clients in conversations as part of personalized service.
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Offered input into research, development and implementation of new services to advance professional product lines.
  • Assisted colleagues with colours, cuts etc

Senior Hair Stylist

Guru/Red Salon, Clapham Common
07.2008 - 09.2012
  • Managed a large client base consisting of many Request Clients
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Colour Application, Women's/Gents/kids cuts.
  • Offered input into research, development and implementation of new services to advance professional product lines.

2IC Senior Hair Stylist

Elegance Hairdressing
04.2005 - 06.2008
  • Managed and maintained a large client base consisting of personal clients
  • Trained employees in the practice of hair colour applications ,cutting ,styling
  • Consulted with clients with reference to new styles and colours ,providing experienced guidance
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Offered input into research, development and implementation of new services to advance professional product lines.

Stylist Apprentice

Bruce Mann Hair And Beauty
02.2001 - 04.2005
  • Completed Apprenticeship CII and CIII in Hairdressing
  • Assisted senior stylists in duties
  • Attending to clients needs
  • Learnt basic apprenticeship skills to qualified senior stylist skills
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Completed and stayed with salon until business was sold

Customer Service Agent

Digiplus Communications
01.1997 - 01.2001
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

Responsible Service of Alcohol Certificate -

RSA SYDNEY
Sydney, NSW
10.2014

London UK Hair Extensions Course - Hairstyling

Bond Street Extensions
London UK
05.2009

Statement of Attainment - Hairstyling

Kerastraight Keratin
Guru Clapham Common
03.2009

Certificate III in Hairdressing - Hairstyling

TAFE
Ultimo, NSW
08.2005

LOREAL Education - Hair Design

Convention Centre Darling
Convention Centre Darling Harbour
05.2004

Certificate II in Hairdressing - Hairstyling

TAFE Sydney Institute
Ultimo, NSW
12.2002

Statement of Attainment - Make-Up

TAFE Petersham
Petersham, NSW
12.2002

Certificate II - Computer Aided Drafting

TAFE Southern Sydney Institute
Kogarah, NSW
07.1999

High School Diploma -

Bethany College
Hurstville, NSW
12.1999

Completion Of Portuguese Cultural Education -

Portuguese School
Marrickville, NSW
12.1995

Skills

  • Strong communication skills
  • Customer service focused
  • Building relationships and maintaining
  • Staff Training
  • Organisation

Additional Information

  • AWARDS RECEIVED ,
  • Certificate of Achievement in Customer Service Representative ,Recognition Of Goals Certificate in Outstanding Performer in performance, attitude,dependability appearance
  • Certificate of Achievement in Participation and help Offered in Variety Night
  • Certificate in Outstanding Achievement in Customer Service
  • Certificate in Excellence in Event Catering for 1020 people
  • Certificate in Excellence in Portuguese Education
  • Certificate in Honour in Portuguese Dancing Group

Timeline

Customer Service Cafe Manager

O'Le Enmore
01.2013 - 10.2023

2IC Senior Hair Stylist

Elegance Hairdressing
09.2012 - 11.2014

Senior Hair Stylist

Guru/Red Salon, Clapham Common
07.2008 - 09.2012

2IC Senior Hair Stylist

Elegance Hairdressing
04.2005 - 06.2008

Stylist Apprentice

Bruce Mann Hair And Beauty
02.2001 - 04.2005

Customer Service Agent

Digiplus Communications
01.1997 - 01.2001

Responsible Service of Alcohol Certificate -

RSA SYDNEY

London UK Hair Extensions Course - Hairstyling

Bond Street Extensions

Statement of Attainment - Hairstyling

Kerastraight Keratin

Certificate III in Hairdressing - Hairstyling

TAFE

LOREAL Education - Hair Design

Convention Centre Darling

Certificate II in Hairdressing - Hairstyling

TAFE Sydney Institute

Statement of Attainment - Make-Up

TAFE Petersham

Certificate II - Computer Aided Drafting

TAFE Southern Sydney Institute

High School Diploma -

Bethany College

Completion Of Portuguese Cultural Education -

Portuguese School

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Jil Fernandes