Summary
Overview
Work History
Education
Skills
STRENGTHS
Accomplishments
VERSATILE ABILITIES
Gym, Hiking and Travel
References
Timeline
Generic

JILL CARRUTHERS

Melbourne,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Senior Consulting Manager

Oracle Australia
01.2022 - Current
  • Responsible to ensure all required systems, tools, and processes are in place to support implementation of operational business plans and goals
  • Proficiency in managing project budgets, monitoring financial performance, and ensuring projects are delivered within scope and budget constraints
  • Responsible for providing accurate and reliable financial forecasts, for countries of responsibility weekly, monthly, and quarterly
  • Exceeding set targets for each financial quarter
  • Effective time management skills to prioritise tasks, manage multiple jobs in high-volume business working with many teams across business
  • Experienced in managing business change initiatives, including communication, stakeholder engagement, and implementation planning to guide successful change adoption
  • Proficiency in collaborating with internal and external stakeholders, including subject matter experts, sales, solution engineers and business leaders, to deliver integrated solutions that meet client needs
  • Build and maintain strong relationships with internal teams and clients
  • Identify and analyse problems, find, and implement solutions, to address client challenges and achieve desired outcomes
  • Cross collaboration on RFPs (Requests for Proposals)
  • Lead and motivate consulting team of 20, providing direction, guidance, and support to achieve project goals and deliver exceptional client service
  • Responsible to ensure each team member has up-to-date performance and development plan including retention planning for top talent
  • Resolve staffing issue in complex engagements
  • Responsible for hiring, whilst conducting effective interviews, to assess candidates' skills, qualifications, and fit for the role
  • Committed to diversity and inclusion in hiring practices
  • Experience in managing onboarding programs to ensure smooth transition for new employees into the business.
  • Designed new projects with timelines, budgets and scope of work plans.
  • Managed complex projects from inception to completion, consistently meeting deadlines and exceeding client expectations.

Consulting Manager

Oracle Australia
01.2018 - 01.2022
  • Proficiency in managing consulting projects from initiation to closure, including scoping, planning, budgeting, resource allocation, risk management, and quality assurance
  • Responsible to ensure all required systems, tools, and processes are in place to support implementation of operational business plans and goals
  • Introduced new systems of organization to streamline company changes.
  • Monitor and measure achievement of goals
  • Manage multiple first line managers & responsible overall for a team of 16
  • Make up of Project Coordinator’s, managers, and consultants
  • Responsible to make informed hiring decisions based on candidate assessments, interview feedback, and business requirements
  • Experienced in setting clear performance expectations and promptly addresses any identified performance issues
  • Perform bi-annual performance and development plans for each team member
  • Consistently reviewed and encourage development and retention planning for top talent across teams
  • Resolves staffing issue in complex engagements
  • Accountable for managing and growing Hotel Organisation revenue stream and customer base.
  • Balanced competing priorities under tight deadlines, demonstrating exceptional time management skills while completing high-quality work assignments promptly.
  • Managed budgets for multiple concurrent projects, ensuring accurate financial reporting and resource allocation throughout the engagement lifecycle.
  • Managed budgets for multiple concurrent projects, ensuring accurate financial reporting and resource allocation throughout engagement lifecycle.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed lasting relationships with clients, leading to repeat business and a strong referral network.
  • Managed diverse project teams with a focus on collaboration and communication to ensure timely completion of deliverables.

Implementation Manager

Oracle Australia
01.2016 - 01.2018
  • Planned, organised, and lead successful implementation of software systems
  • Providing project leadership and controlling projects to ensure successful (on time, on budget, expected functionality) implementation
  • Developed and delivered project plans, measuring progress against plan, assessment of risks or potential issues, evaluating causes of deviations from plan, and suggesting implementation of corrective actions to address deviations
  • Coordinating work assignments and deliverables with staff in budget and various other colleagues/other functional stakeholders
  • Formed collaborative project teams and developed plans and strategies to successfully execute projects that supported implementation
  • Served as primary liaison to third party vendors' implementation teams and coordinated completion of tasks among stakeholders
  • Financial budgeting that ensured that projects fell within budget and included invoicing completion at project closure stage
  • Line Manager of 15 direct reports in hotel consulting team
  • Coached, mentored & motivated the entire consulting team on a daily basis
  • Arranged appropriate training for individuals’ future development
  • Was responsible for recruitment of new team members for position of implementation consultants
  • Performed annual appraisals of direct reports with consulting manager including setting future career goals and growth.

Project Manager

MICROS-Fidelio Asia (Oracle Corporation acquired MICROS-Fidelio in 2014)
01.2013 - 05.2016
  • Directed and Managed Project Development from beginning to end
  • Managed high volume (100-130) number of projects from small to complex
  • Responded to 200 plus emails per day
  • Developed full-scale project plans and associated communication documents
  • Planned and scheduled project timelines and milestones using appropriate tools
  • Tracked project milestones and deliverables
  • Coached, mentored, motivated and supervise project team members and contractors
  • Influenced Project Team Members to take positive action and accountability for their assigned work
  • Built, developed, and grew business relationships vital to success of projects
  • Contributed to consultants’ annual appraisals with implementation team.

Implementation Consultant

MICROS-Fidelio Asia Pacific
01.2007 - 01.2013
  • Responsible for installation, education and project management of Hotel Systems product suite Opera and associated interfaces
  • Accountable for managing project timelines for hotel systems suite of products installations
  • Installed and configured product suite as per property specific requirements for hotel systems PMS, S&C, OXI
  • Trained application software with demonstrated understanding of current hotel management techniques
  • Imparted specific knowledge related to major account modules, such as proprietary central reservation systems e.g., ORS (Opera Reservation Systems)
  • Worked with global support system and 2nd level support on client issues or requests for enhancements
  • Work with Product Manager & Support Consultants to ensure service level requirements are exceeded
  • Responsible for submitting timely and accurate project status and other required reporting as required at closure of projects.

Education

Oracle Project Management - Information Technology Project Management

Certified As An 'Accredited Oracle Project Manager' At Level 2
Melbourne, VIC
01.2016

BSB51413 Diploma of Project Management - Project Management

Australian Institute of Management
Melbourne, VIC
01.2014

Certificate IV in Training & Education -

Inspire Education
Melbourne, VIC
01.2013

International College of Hotel Management - Hotel Management

Swiss Hotel Diploma of International Hotel Management, Le Cordon Bleu Diploma Culinaire D'Hotelier
Adelaide, SA
06.1995

Higher School Certificate -

Queenwood School, Mosman NSW
Sydney, NSW
01.1992

Skills

  • Operational planning

  • Quality Assurance

  • Project Management

  • Demand forecasting

  • Teamwork and Collaboration

  • Team Leadership

  • Decision-Making

  • Hiring and Training

  • Employee Coaching and Mentoring

  • Work Planning and Prioritization

  • Managing Operations and Efficiency

STRENGTHS

Effective Time Management

Prioritise tasks and manage multiple jobs in a high-volume business efficiently. Ensuring my team meets revenue targets.

Strong Leadership

Lead and motivate teams to achieve project goals and deliver exceptional client service.

Strategic Problem Solver

Identify, analyse, and implement solutions to address client challenges and achieved desired outcomes. This in recent quarters has lead to an increase in revenue targets by 20%

Excellent Communication Abilities

Strong written and verbal skills, including external communications for responses to a request for proposals (RFP).

Proficient in articulating ideas clearly and fostering open dialogue to facilitate collaboration and team synergy.

Accomplishments

    Exceeded Financial Targets

    Surpassed quarterly financial targets for each period in current role.

    Lead team of 20

    Directed a consultant and project management team of 20 enhancing client service delivery.

    Successful Systems Implementations

    Oversaw successful software systems implementations, on time and budget



VERSATILE ABILITIES

  • Leadership
  • Project Management
  • Stakeholder Engagement
  • Communication
  • Technical

Gym, Hiking and Travel

Gym is an integral part of my evenings. I'm part of a community woman's gym all about team, strength and empowering woman on their fitness journey. 

Try to get away multiple times per year for long weekend road trips which will involve hiking in different parts of regional Victoria and afar. 

Travel is always on my mind as to what is next, I love exploring new cultures, trying new foods and taking in the scenery.

References

Available on request

Timeline

Senior Consulting Manager

Oracle Australia
01.2022 - Current

Consulting Manager

Oracle Australia
01.2018 - 01.2022

Implementation Manager

Oracle Australia
01.2016 - 01.2018

Project Manager

MICROS-Fidelio Asia (Oracle Corporation acquired MICROS-Fidelio in 2014)
01.2013 - 05.2016

Implementation Consultant

MICROS-Fidelio Asia Pacific
01.2007 - 01.2013

Oracle Project Management - Information Technology Project Management

Certified As An 'Accredited Oracle Project Manager' At Level 2

BSB51413 Diploma of Project Management - Project Management

Australian Institute of Management

Certificate IV in Training & Education -

Inspire Education

International College of Hotel Management - Hotel Management

Swiss Hotel Diploma of International Hotel Management, Le Cordon Bleu Diploma Culinaire D'Hotelier

Higher School Certificate -

Queenwood School, Mosman NSW

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