Jillian Cawse
Senior Compliance Officer
Brisbane,Australia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Compliance professional committed to upholding high standards and achieving results.
Proven track record in regulatory compliance, ensuring alignment with industry regulations and departmental policies.
Overview
34
34
years of professional experience
Work History
Senior Compliance Officer
Department of Education and Workplace Relations
10.2024 - Current
- Preparation and submission of accurate reports for both internal and external PALM stakeholders concerning compliance initiatives and progress.
- Successfully navigated complex regulatory landscapes through diligent research and collaboration with relevant stakeholders.
- Collaborated with cross-functional teams to address compliance concerns, creating solutions that satisfied all stakeholders involved.
Senior Team Manager
Department of Education and Workplace Relations
08.2023 - 09.2024
- Managed Team of customer officers on front line service.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Aged Care Assessor
Aged Care Quality and Safety Commission
01.2022 - 07.2023
- Assessed and prepared compliance performance reports on aged care residential providers.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Produced reports with detailed compliance outcomes.
- Ensured consistent application of aged care legislation across all assessments by collaborating closely with fellow assessors.
Program Assessor
Department of Education and Workplace Relations
07.2021 - 12.2021
- Assessment of employment services tender submissions.
- Produced reports with detailed assessment outcomes.
- Ensured consistent application of tender procedures across all assessments by collaborating closely with fellow assessors.
Program Evaluator
Queensland Reconstruction Authority
08.2019 - 06.2021
- Monitoring and evaluation of government funded disaster recovery programs.
- Developed user-friendly evaluation reports that clearly communicated findings, recommendations, and actionable insights for stakeholders.
- Maintained high-quality evaluation standards by staying current with industry trends and continuously refining evaluation tools and techniques.
- Developed strong relationships with program staff, leading to improved collaboration during evaluations and implementation of suggested improvements.
- Ensured ongoing compliance with funder requirements by regularly reviewing progress reports and providing feedback to program staff.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Independent Consultant
Monitoring & Evaluation, Program Management
07.2001 - 01.2019
- Provided project based consulting services to range of clients.
- Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
- Program Evaluator - conducted evaluations in health, education, community development, aged care sectors.
- Project Manager - led community-based programs, quality assurance and support to stakeholders.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Prepared grant proposals, publications, and reports.
- Fostered strong relationships with clients through consistent communication and collaboration.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
HR Manager / Labour Inspector / Advisor
Western Australia State Government Various
01.1996 - 04.2001
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Union Organizer
SASBO - Banking Officials Trade Union
06.1991 - 06.1995
- Recruited new union members by promoting the value of collective action within the workforce.
- Strengthened union membership by executing effective outreach strategies to potential members.
- Enhanced member engagement by organizing regular meetings, workshops, and training sessions.
Education
Bachelor of Social Science - Industrial Relations
University of Natal
01.1989
Certificate IV - Statutory Investigations and Enforcement
WA Government Development Program
01.1998
Post Graduate Certificate - Industrial Relations
University of Johannesburg
01.1993
Skills
- Analytical & critical thinker
- Excellent communication & interpersonal skills
- Management team leadership & collaboration
- Stakeholder engagement
- Investigation & compliance skills
Languages
English
Advanced (C1)
Timeline
Senior Compliance Officer
Department of Education and Workplace Relations
10.2024 - Current
Senior Team Manager
Department of Education and Workplace Relations
08.2023 - 09.2024
Aged Care Assessor
Aged Care Quality and Safety Commission
01.2022 - 07.2023
Program Assessor
Department of Education and Workplace Relations
07.2021 - 12.2021
Program Evaluator
Queensland Reconstruction Authority
08.2019 - 06.2021
Independent Consultant
Monitoring & Evaluation, Program Management
07.2001 - 01.2019
HR Manager / Labour Inspector / Advisor
Western Australia State Government Various
01.1996 - 04.2001
Union Organizer
SASBO - Banking Officials Trade Union
06.1991 - 06.1995
Post Graduate Certificate - Industrial Relations
University of Johannesburg
Bachelor of Social Science - Industrial Relations
University of Natal
Certificate IV - Statutory Investigations and Enforcement
WA Government Development Program
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