Jillian Cooke

Cabin Crew Member

Jetstar Airways

08.2000 - Current

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Answered passenger questions and provided solutions to issues arising during flights.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
Improved team morale and efficiency with proactive communication and coordination during in-flight service.
Offered personalized assistance to children, elderly and passengers with special needs.