Jillian Hooper
Mount Waverley,VIC
Summary
CAREER SUMMARY Seeking to bring 27+ years of healthcare industry professional experience in strong customer service, stocktaking, cash handling, communication and multi-tasking skills to a Retail Assistant position
Overview
28
28
years of professional experience
Work History
Dental Assistant
Ashwood Dental Surgery
Melbourne, Victoria
10.1993 - 11.2021
- We strive towards both treating each patient individually and offering preventative procedures at affordable costs, Customer Service
- Clients were often anxious prior to their appointment, and I needed to have empathy and do my best to help them feel calm, relaxed and confident throughout, and also educate and inform where appropriate and going the extra mile to ensuring a client-focused approach to service delivery
- Stocktakes / Inventory
- Throughout my time in this role, I avoided the overstocking and under stocking of supplies
- I oversaw and controlled ordering, storage and use of components that the practice used in providing excellent health care
- I also was responsible for reporting stock shortfalls and discrepancies to management
- This resulted in being able to assist in forecasting expenditure for the business
- Financial Management
- Part of my duties was operating cash register and responsible for customer transactions which included cash and , EFTPOS transactions and providing friendly customer service while processing transactions quickly and accurately
- Facilities Management
- During my time at Ashwood Dental, I was required to maintain the interior appearance of the work area on a regular basis along with maintaining all medical equipment to industry health and safety standards which resulted in being compliant with relevant local and State regulations
- Followed practice procedures and protocols to maintain patient confidentiality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Seymour Technical High School
Seymour, VICAdditional Information
Referees
Dr Upali Jayaweera Former Employer for 27 Years
Mrs Susan Wheatley Former colleague
Contact details available on request
Timeline
Dental Assistant
Ashwood Dental Surgery
10.1993 - 11.2021
Seymour Technical High School
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